What are the responsibilities and job description for the Telephone Operator position at Cancer Care Northwest?
For over four decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases.
Our collective passion to fight against cancer is what motivates and inspires us every day and is the reason Cancer Care Northwest has become the Inland Northwest's premier cancer center. We provide comprehensive, innovative, compassionate, integrated care throughout each patient's journey. We are searching for dedicated professionals who share our passion in saving lives. Are you looking to work alongside a team of professionals passionate for patient care? Join us in our mission to save lives.
Cancer Care Northwest is hiring a full-time Telephone Operator. This position will provide a full range of telephone switchboard duties, to include triaging phone calls, and relaying accurate messages. This role will also assist with clerical duties as required. Our Telephone Operators serve as a liaison between patients and medical staff. The selected candidate must support and adhere to the Cancer Care Northwest Compliance Program, to include the Code of Ethics and Business Standards.
JOB DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
- Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
- Takes and relays messages in an accurate and timely manner.
- Responds to emergency and urgent calls from patients in a timely manner.
- Directs callers immediately to clinical staff as necessary.
- Critical thinking is required.
- Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
- Provides a pleasant and helpful phone contact for callers.
- Responsible for opening and closing the switchboard.
- Performs clerical duties as assigned to maintain workflow in the department.
MINIMUM JOB QUALIFICATIONS: To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Formal Education, Certification/Licensure, and Prior Experience: to perform this job successfully, an individual must have:
- a High School Diploma or a General Education Degree
- three (3) years' office experience
Is it preferred an individual have:
- previous medical office experience
- medical terminology is a bonus
Benefit information and eligibility can be found at https://www.cancercarenorthwest.com/join-our-team/.
Salary Range DOE $17.40 - $24.36
Salary : $17 - $24
