What are the responsibilities and job description for the Vice President, Helpline, Education and Outreach position at Cancer Support Community?
Job Description
Job Description
Salary :
Vice President, Helpline, Education and Outreach
Full-time
The Cancer Support Community (CSC), an international nonprofit organization headquartered in Washington, D.C., is seeking an ambitious and detail-oriented individual who is passionate about making a difference in the lives of people impacted by cancer for our Vice President, Helpline, Education and Outreach position. ________________________________________________________________________________
Job Title : Vice President, Helpline, Education and Outreach
Department : Helpline, Education and Outreach
Reports To : Chief Executive Officer
Effective Date : February 2025
Classification : Exempt
Compensation range : $122,000 - $131,000
JOB SUMMARY
The Vice President, Helpline, Education, and Outreach will oversee CSC Helpline operations, ensuring strategic alignment with CSCs mission. This role includes managing Helpline staff, driving program growth, securing funding, and collaborating with oncology navigation leaders. The VP will also lead the Education and Outreach department, including CSCs Frankly Speaking About Cancer initiatives, ensuring high-quality educational programs. Responsibilities include developing resources, managing partnerships, overseeing grant writing, and ensuring program excellence. The ideal candidate is highly organized, skilled in communication, and experienced in program and project management.
ESSENTIAL FUNCTIONS :
Helpline Management :
- Oversee the operation of the Helpline, ensuring it provides timely and accurate responses to inquiries.
- Coordinate with Helpline staff to ensure high-quality service and support.
- Develop and implement training programs for Helpline team members.
- Track and analyze helpline metrics to improve efficiency and effectiveness.
- Share in coverage of on call needs, including evening coverage during hours of Helpline operation.
Education Development :
Outreach Strategy :
Performs other duties as required by management
SKILLS AND QUALIFICATIONS :
TECHNICAL SKILLS :
EDUCATION : Masters degree in social work, public health, social and behavioral sciences, health communications / or related field.
EXPERIENCE : Possess a minimum of 10 years of experience in oncology care, education, with at least five years experience in management and progressive leadership roles.
REQUIRED CERTIFICATES / REGISTRATIONS :
WORK LOCATION
CSC has offices located in Washington D.C. and offers in-person, hybrid, or fully remote work for this position.
SALARY AND BENEFITS
We offer competitive salaries and performance-based bonus opportunities, along with medical and vision premiums 100% covered and dental premiums 50% covered for the employee; 100% covered basic short-term and long-term disability and life insurance for the employee; paid vacation and sick time; flexible spending accounts : transit, healthcare and dependent care; and matching 403b retirement plan.
HOW TO APPLY
To apply, please submit a resume and a cover letter that describes how your experience and skills relate to the above-described responsibilities and qualifications for this position, as well as your salary requirements.
ABOUT CANCER SUPPORT COMMUNITY
The Cancer Support Community is a global nonprofit that uplifts and strengthens people impacted by cancer. We are dedicated to fostering a community where people find connection, compassion, and knowledge. We provide professionally led support and navigation services, along with social connections and award-winning education when, where and how impacted individuals prefer throughout their cancer experience. These resources are available at 196 Cancer Support Community, Gildas Club, and healthcare partner locations as well as online and over the phone all at no cost. We amplify the voices of those impacted by cancer through research and advocacy and create solutions that break down barriers to care and close the healthcare gap for communities whose members are disproportionately affected by cancer.
For more information, visit Homepage | Cancer Support Community.
The Cancer Support Community is an equal employment opportunity employer.
remote work
Salary : $122,000 - $131,000
