Service Manager- Hourly Services (Intermittent services)

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Service Manager- Hourly Services (Intermittent services)

Johnston, IA

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Job Type

Full-time

Description

CANDEO is seeking a dedicated and experienced Hourly Service Manager to oversee and coordinate client services. This role is crucial in ensuring the provision of high-quality services to clients by maintaining appropriate staffing, recruiting, training, and disciplining staff. The Hourly Service Manager will also be responsible for maintaining service plans and relations with the families of the clients. This position involves a significant amount of administrative work and large case load.

Why Join CANDEO?

At CANDEO, we are committed to enhancing the lives of the individuals we serve. We offer a supportive, collaborative and learning based work environment with an approachable leadership where your contributions are valued and recognized. Join us in making a difference in the community!

Benefits

• Health, Dental, and Vision Insurance
• Short -Term Disability and Long-Term Disability
• Life Insurance
• Paid Time off
• Flexible saving Accounts
• 401K
• Flex hours
• Hybrid work model
  
  

Key Responsibilities

• Oversee and supervise the day-to-day operations of client services.
• Maintain appropriate staffing levels and recruit, train, and discipline staff.
• Develop, monitor, and assess client support plans.
• Facilitate community inclusion and support the development of client support networks.
• Promote professional relations and teamwork among staff.
• Coordinate and lead competency-based direct support staff training and professional development activities.
• Ensure compliance with all federal, state, and local rules and regulations.
• Advocate for and with clients for services and opportunities that promote safe, respected, and valued membership in the community.
• Maintain professionalism and engage in ongoing self-development and professional development activities.
  
  

Requirements

Qualifications:

• Bachelor’s degree in human services, Rehabilitation, Education, Business, Psychology, or a related field.
• Two years of experience working with people with intellectual disabilities, brain injury, and/or mental illness.
• A working knowledge of person-centered planning and person-centered supports is preferred.
• Valid Iowa Driver’s License and proof of automobile insurance.
• High level of literacy in spoken and written English.
• High level of organizational skills and demonstrated leadership ability.
• Proficient in Microsoft software and applications.
• Ability to travel in counties served by CANDEO.
• Must be able to pass background checks including criminal history, motor vehicle, child abuse, dependent adult abuse, and sex offender registry.
  
  

Essential Soft Skills Required To Perform This Role Successfully

• Effective Interpersonal Skills: The ability to communicate, interact effectively and build relationship with clients, staff, guardians and other stakeholders is crucial for this role.
• Leadership Ability: Demonstrated leadership skills to guide and motivate the team, ensuring high-quality service delivery1.
• Conflict Resolution: The ability to negotiate and handle conflicts as needed, maintaining a positive and productive work environment.
• Flexibility: The ability to adapt to changing organizational needs and priorities.
• Professionalism: Maintaining a high level of professionalism in all interactions and engagements.
• Organizational Skills: High level of organizational skills to manage multiple tasks and responsibilities effectively.
• Teamwork: Promoting professional relations and teamwork among staff, fostering a collaborative work environment1.
• Cultural Awareness and Responsiveness: Respecting and providing culturally appropriate supports to the staff and services to clients.
  
  

Work Environment

• Client home and community including but not limited to medical providers, retail stores, outdoor recreation, and indoor recreation
• Work and travel in all types of weather, including inclement weather
  
  

Travel

• During scheduled work hours
• Approved mileage and expenses are reimbursed
  
  

Physical Demands

• Bending, sitting, standing, twisting, reaching, driving, climbing stairs, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell, lifting and carrying
• Must be able to lift and carry various items when supporting clients; including groceries, supplies and to provide physical assistance to clients as indicated in the client Individual Support Plan
  
  

Equal Employment Opportunity: Candeo prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candeo conforms to the spirit as well as to the letter of all applicable laws and regulations.

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