What are the responsibilities and job description for the Service Manager/Direct Support Manager position at Candeo?
Description
Candeo is a Not to Profit organization committed to enhancing the lives of individuals with diverse abilities. We provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling lives within their communities. At Candeo, we prioritize fostering a work culture that is safe, supportive, inclusive, flexible, and conducive to learning. Our mission is to uphold these principles every day.
We're seeking a dedicated and experienced Service Manager who share our commitment to our mission, vision, and values to join our team. The Service Manager will play a crucial role in overseeing and coordinating the delivery of support services to our clients, ensuring the highest standards of care and support are maintained.
Employment Status- Salaried Non-exempt
Why Candeo:
- Employer with a clear vision and identity
- Honest and approachable leadership
- Culture of learning, kindness & collaboration
- Embrace diversity and inclusion
- Promotes open communication
- Encourages creativity and welcomes new ideas
- Passionate team
Benefits:
- Health, Dental, and Vision Insurance
- Short -Term Disability and Long-Term Disability
- Life Insurance
- Paid Time off
- Flexible saving Accounts
- 401K
- Flex hours
- Hybrid work model
What You’ll Do:
The Services Manager is responsible for the provision and coordination of client services for clients under the supervision of the Administrator. Responsibilities will include overseeing the day-to-day operations, maintaining appropriate staffing, recruiting, training and disciplining staff, maintaining service plans and relations with the families of the clients. Functions independently within the constraints of organizational policy and procedure to assure that the clients receive the highest quality services possible from available resources. Direction and guidance are available from the Daily Services Administrator.
Essential Job Functions:
- Direct support
- Oversee health, wellness, and safety
- Client support plan development, monitoring, and assessment over time
- Facilitating and encouraging community inclusion
- Promoting professional relations and teamwork
- Staff recruitment, selection, and hiring
- Lead and train direct support staff
- Service management and quality assurance
- Advocacy and public relations
- Cultural awareness and responsiveness
- Supports Candeo’s Mission to inspire clients to achieve their personal goals by modeling the values of the organization
- Performs other related duties as assigned by the Administrator
Requirements
Required key Behavioral Competencies:
- Leadership Ability: Demonstrating strong leadership to guide and motivate the team effectively.
- Effective Interpersonal Skills: Building positive relationships with clients, staff, and other stakeholders.
- Conflict Resolution: Handling and resolving conflicts in a constructive manner.
- Flexibility: Adapting to changing organizational needs and client requirements.
- Professionalism: Maintaining a high standard of professional ethics and behavior in all interactions.
- Organizational Skills: Managing multiple tasks efficiently and ensuring smooth day-to-day operations.
- Cultural Awareness: Providing culturally appropriate support and respecting the unique characteristics of each client.
Required Qualification & Experience:
- Bachelor’s degree in one of the areas listed below; plus, two years of experience working with people with intellectual disabilities/brain injury and mental illness or a combination of education and experience- Human Services, Rehabilitation, Education, Business, Psychology, or a related field
- Valid Iowa Driver’s License·
- Proof of 50/100/50K Automobile Insurance· High level of literacy in spoken and written English
- Proficient in the Microsoft Office
- Ability to travel in counties served by Candeo
Work Environment• Client home and community including but not limited to medical providers, retail stores, outdoor recreation, and indoor recreation• Work and travel in all types of weather, including inclement weather
Travel• During scheduled work hours• Approved mileage and expenses are reimbursed
Physical Demands• Bending, sitting, standing, twisting, reaching, driving, climbing stairs, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell, lifting and carrying• Must be able to lift and carry various items when supporting clients; including groceries, supplies and to provide physical assistance to clients as indicated in the client Individual Support Plan
Equal Employment Opportunity: Candeo prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candeo conforms to the spirit as well as to the letter of all applicable laws and regulations.
Salary : $37,699 - $40,000
