What are the responsibilities and job description for the End User Computing Engineer position at Candescent?
Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.
We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.
Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.
Postion Summary & Key Areas Of Responsibility
The incumbent will be part of the Information & Technology (I&T) organization. The primary focus will be ensuring our colleagues who choose a PC as their primary device, will be empowered in their day-to-day work! This will include implementing new technologies that can improve processes and further assist all business units, while maintaining current desktop and server infrastructure. The Windows Client engineer will build and assist support personal with training, ensuring that systems are reliable and available. This position will interact with the End User Technology team and all levels of the organization to assist in making informed decisions to meet business objectives. They will participate in a diverse global team of individuals. The role requires both broad and deep technology knowledge and the ability to take a solution through the solution development lifecycle including: solution planning, solution design and specification, solution construction, test process definition and planning, solution debugging, solution configuration management, unit and system acceptance testing, knowledge transfer and solution support and documentation. The role requires a technically strong individual who is resourceful, confident under pressure.
Key Areas Of Responsibility Include
EEO Statement
Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.
Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.
Postion Summary & Key Areas Of Responsibility
The incumbent will be part of the Information & Technology (I&T) organization. The primary focus will be ensuring our colleagues who choose a PC as their primary device, will be empowered in their day-to-day work! This will include implementing new technologies that can improve processes and further assist all business units, while maintaining current desktop and server infrastructure. The Windows Client engineer will build and assist support personal with training, ensuring that systems are reliable and available. This position will interact with the End User Technology team and all levels of the organization to assist in making informed decisions to meet business objectives. They will participate in a diverse global team of individuals. The role requires both broad and deep technology knowledge and the ability to take a solution through the solution development lifecycle including: solution planning, solution design and specification, solution construction, test process definition and planning, solution debugging, solution configuration management, unit and system acceptance testing, knowledge transfer and solution support and documentation. The role requires a technically strong individual who is resourceful, confident under pressure.
Key Areas Of Responsibility Include
- Windows Workstation Computing
- Mac Workstation Computing
- Beyond Trust Rights Administration
- Intune / SCCM Infrastructure Administration and Operations:
- Install & administer SCCM Primary & Secondary Server software, including Management Points, Cloud Management Gateway (CMG)
- Co-Managed device management.
- Install & administer SQL used for SCCM.
- Monitor application performance against accepted parameters.
- Implement appropriate actions to control, correct, or improve SCCM performance.
- Perform routine maintenance operations on the application (daily/weekly checks), including:
- Updates to Express Metrics & ServiceNow database.
- Ensure integrity of SCCM database.
- Perform updates to the SCCM application as required (patches, hotfixes, service packs).
- Intune / SCCM Infrastructure Support and Trouble Management:
- Respond to, analyze, resolve, and close Problem support tasks resulting from customer contact with the help desk and application monitoring. (Level 1 support)
- Respond to, analyze, resolve, and close Work Request support tasks resulting from customer requests to the help desk. (Level 1 Support)
- Execute disaster recovery procedures for SCCM Primary, Secondary Servers, including Distribution Points & SQL Server.
- Identify appropriate corrective action. (CLCA)
- Provide 2nd/3rd level support for SCCM clients.
- Intune / SCCM Device/Profile Management
- Create Configuration Profiles
- Create Compliance Policies
- Device Life Cycle
- Enroll the mobile devices (iOS, macOS, Windows 10, and Android)
- Retire and Wipe Devices
- Device Provisioning.
- Set ESP and other profiles for Windows Autopilot.
- Company portal Branding
- Windows Hello for Business
- Intune / SCCM Software Distribution:
- Intune Application Creation and Deployment/Assignment
- Upload and Configuring LOB applications (Windows, macOS, iOS/iPad OS, and Android)
- Convert packaged application to Intune compatible file and upload it as Win32 app.
- Upload and Configuring Store applications (Windows, Apple, and Google)
- Deploy LOB / Store applications to a group of users (AAD)/computers/mobile devices (Windows, macOS, iOS/iPadOS, and Android)
- Monitor application deployment status.
- Group/s Management for deployment/s.
- Create SCCM packages (for English & non-English clients).
- Translate user-readable files (e.g., MoreInfo, pop-up windows) **
- Distribute Intune / SCCM packages to clients in all regions.
- Administer software metering.
- Distribute licensed software to individual clients.
- Add/Remove Packages and modify description of package that is displayed on the SDC / Company Portal.
- Provide 2nd-level support for software distribution problems.
- Intune / SCCM Reporting:
EEO Statement
Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
