Sr Platform Operations Manager

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Key responsibilities to include :

• Platform Monitoring and Management : Actively monitor platform (compute / storage / database) performance metrics, identify potential issues, and lead troubleshooting efforts to resolve any disruptions quickly.
• Performance Optimization : Develop and implement strategies to improve platform efficiency, scalability, and reliability, including capacity planning and resource allocation.
• Incident Management : Lead the response to platform incidents, including root cause analysis, corrective actions, and post-incident reviews.
• Team Leadership : Manage a team of platform operations specialists, providing guidance, training, and performance feedback.
• Cross-functional Collaboration : Work closely with product, engineering, security, and business teams to align platform operations with overall business goals.
• Technology Evaluation : Stay updated on emerging technologies and industry trends to identify opportunities for platform modernization and innovation.
• Documentation and Standards : Create and maintain comprehensive documentation for platform operations, including standard operating procedures and best practices.
• Security and Compliance : Manage and maintain a best-in-class patch management program across all Candescent platform technologies. Ensure platform operations adhere to security protocols and industry compliance regulations.

Required Skills and Qualifications :

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is Candescent's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies : Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.