Provider Relations Specialist

About Us

If you think healthcare is broken, we want you. If you think the solution is marrying old-fashioned clinical expertise and new-fashioned telehealth tech, we need you. At Candid, we're doctors and data geeks, artists and changemakers, care specialists and tech futurists. As we grow our team, we're looking for people who are as passionate about their craft as they are about changing lives one smile at a time.

On our team, you'll help make oral health more affordable and accessible than ever before. We believe a life of candid self-expression is a rich life. And our clear aligner therapy helps people across the country straighten their smiles, grow their confidence, and live as their truest selves.

If you're ready to sharpen your skills, have a huge impact, and help solve healthcare, join us.

Role

The Provider Relations Specialist is a vital member of our team, responsible for delivering exceptional provider support and engagement services. This role involves handling provider inquiries and interactions through various channels, including calls, emails, and web tickets. The Provider Relations Specialist plays a key role in maintaining positive relationships with our providers while ensuring effective communication and issue resolution.

This is a fully remote role and open to candidates based in the United States or Costa Rica.

What You'll Do

• Provider Support and Engagement:
• Serve as the primary point of contact for GTM, providers and patients addressing their inquiries and concerns
• Handle GTM, provider and patient interactions, including calls, emails, and web tickets, in a professional and helpful manner
• Perform Case Sweep on each interaction to drive case submissions and approvals
• Build and maintain positive relationships with providers to ensure their satisfaction and engagement
• Call, Email, and Web Ticket Management:
• Efficiently manage and respond to GTM, provider and patient calls and email
• Ensure accurate and timely resolution of provider issues and inquiries
• Document all interactions and maintain comprehensive records
• Go-To-Market (GTM) Support
• Collaborate with the GTM team to provide support for go-to-market initiatives
• Assist in coordinating and facilitating provider communication related to GTM activities
• Ensure providers are well-informed about GTM strategies and offerings
• Issue Resolution:
• Investigate and resolve provider issues and concerns promptly and effectively
• Collaborate with internal teams to find solutions to complex problems
• Document and analyze issues to identify trends and opportunities for process improvement
  

What You'll Need

• Proven experience in provider relations, customer service, or a related role
• Strong interpersonal and communication skills
• Proficiency in handling calls, emails, and web tickets
• Excellent problem-solving and conflict resolution abilities
• Detail-oriented with strong organizational skills
• Ability to work collaboratively and adapt to changing business needs
  
  

Values

• Care Deeply - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more.
• Drive Results - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes.
• Commit to Growth - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner's mindset and continuously pursue improvement.
• Embrace Candor - To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate.
• Work as One - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other's strengths, inspire new solutions, and share in our success.
  
  

EEOC

Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it's the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we're all about.

We're proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.