Client Strategist Leadership & Success - Atrium Health Administration Monroe FT

Primary Purpose

The ideal candidate will be the primary leader for developing the Memory Care Ministry division. Key aspects of this role will include: partnering with external stakeholders to develop support for Alzheimer's and Dementia patients and family members in Union County. This will include partnering with local churches and their volunteers to support programmatic education for families of Alzheimer's and Dementia patients. The candidate would also work to develop direct care locations for patients with Alzheimer's and Dementia. Additionally, the candidate will partner with Atrium Health facilities in Union County to support the Doll Therapy Program. 

Manage the overall employer partnership by serving as the single point of contact and conduit back to Atrium Health with the goal of improving healthcare access, value, and outcomes for employers and employees. Driving accountability within internal teams and subject matter experts to achieve contracted deliverables and measure performance against objectives. Advocating for clients and patients to receive the highest level of service to meet population needs and ensure internal client team is upholding and operating under department mission to keep people well and working. ​Understand, and have the ability to utilize multiple data sources to convey the overall value proposition of our services to the consumer.

Major Responsibilities

Accountable for the overall success, growth, and retention of an assigned Book of Business by being a proactive owner/leader to support contracted services.

Demonstrates professionalism in all client and team interactions including written communication, in person meetings and professional attire.

Use multiple data sources and current healthcare trends to assist employers with developing an overall employee healthcare strategic vision while serving as the subject matter expert and employee healthcare consultant for an assigned Book of Business.

Lead internal work teams and routine meetings to review key performance metrics, develop client specific healthcare solutions, achieve contract deliverables, and keep all stakeholders informed of program components, updates, and requested changes in services and/or workflows

Use all available data sources to collaborate with clinical leaders and other stakeholders to prepare, review, and deliver monthly, quarterly and annual client reports that will review key performance indicators, track progress against commitment and develop/ define strategy.

Facilitate implementation of new service requests by collaborating with internal and external stakeholders to achieve the overall goal for the client.

Accurately follow all processes with an attention to detail including but not limited to client contract and budget negotiations, preparation, and renewals while maintaining a positive contribution margin for the overall contract.

Maintain customer relationships and provide a high level of customer service by collaborating with client and clinical leadership to resolve issues and capitalize opportunity for improvement in a timely manner.

MINIMUM JOB REQUIREMENTS

Education

Bachelor’s Degree from an accredited University in Public Health, Healthcare Administration, Business, Health Promotions or other related field

Certification / Registration / License

n/a

Work Experience

5 plus years of healthcare related experience

Knowledge / Skills / Abilities

Proficient in the use of operational systems to support each employer partnership. Example systems include CRM, Budget, EMR and Data Analytics Tool

Consistently demonstrates good judgment, dependability, integrity, and selflessness. 

Excellent verbal and written communication skills

Proven track record of conceptual and analytical thinking

Proficient in data analytics utilizing various data platforms.

High degree of business acumen, client focus, and attention to service excellence

Entrepreneurial, tenacious, and innovative spirit

Basic understanding of financial reporting and excel

Willingness to be flexible and open to new ideas

Ability to lead effective change

Physical Requirements and Working Conditions

This position requires local travel within assigned Book of Business footprint, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job

Exposed to a normal office environment

PREFERRED JOB REQUIREMENTS

Preferred Education

Master’s Degree desirable

Preferred Experience

Experience in direct to employer healthcare or client relationships is preferred