Director Public Safety Operations Center

Primary Purpose

The Director of Public Safety Communications is responsible for overseeing the development, implementation, and management of Public Safety and command strategies across Advocate Health Care’s enterprise. This role focuses on leading and coordinating Public Safety operations, public safety initiatives, and technology management to ensure comprehensive protection for all facilities and assets. The Director will manage budgets, set strategic priorities, and drive the adoption of Public Safety technologies to enhance safety and operational efficiency.

Major Responsibilities

Strategic Leadership: 

• Lead the formulation and alignment of Public Safety strategies, standards, and practices across the enterprise. 
• Ensure the consistent implementation of Public Safety policies, procedures, and initiatives in line with organizational goals. 

Public Safety Technology Oversight: 

• Oversee the deployment and management of Public Safety technology and infrastructure. 
• Conduct proactive analysis of emerging Public Safety technologies and drive the integration of innovative solutions. 

Performance Management: 

• Develop and analyze Key Performance Indicators (KPIs) related to Public Safety and command center operations. 
• Drive the development, review, and reporting of qualitative and quantitative performance metrics. 

Stakeholder Relations: 

• Cultivate and manage relationships with internal and external stakeholders related to Public Safety and command centers. 
• Serve as a consultant on Public Safety matters, providing expertise and guidance on public safety and protection. 

Operational Oversight: 

• Supervise Public Safety operations at various facilities, including hospitals, medical groups, specialty facilities, and support centers. 
• Implement and manage public safety improvement projects and ensure compliance with regulatory and accreditation standards. 

Training and Development: 

• Lead the development and implementation of training programs for Public Safety communication personnel 
• Ensure continuous professional development and operational readiness through effective training initiatives. 

Contract and Vendor Management: 

• Manage contracts and vendor relationships related to Public Safety technology and command center operations. 
• Oversee centralized purchasing and procurement of Public Safety systems, supplies, and services. 

Leadership and Team Management: 

• Provide leadership and direction to Public Safety and command center teams across multiple states. 
• Perform human resources responsibilities, including recruitment, performance management, and staff development. 

Communication and Reporting: 

• Prepare and present reports on Public Safety performance and initiatives to senior leadership. 
• Coordinate internal communications regarding Public Safety systems deployment and operational improvements. 

Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams. Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved. 

Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives. 

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business. 

MINIMUM JOB REQUIREMENTS

Education

Bachelor’s degree in criminal justice, Public Safety Management, or a related field.

Certification / Registration / License

None

Work Experience

Minimum of 10 years in Public Safety and public safety management, including at least 3-5 years in a senior leadership role within a healthcare or large organization.

Knowledge / Skills / Abilities

Knowledge: 

• Comprehensive understanding of healthcare regulations (e.g., HIPAA, HITECH) and Public Safety standards (e.g., NIST, ISO/IEC 27001). 
• Expertise in information Public Safety management, risk management, and crisis response. 
• Familiarity with cyberPublic Safety threats, network Public Safety principles, and data protection techniques. 

Skills: 

• Strong leadership and strategic planning abilities. 
• Excellent verbal and written communication skills for effective reporting and stakeholder engagement. 
• Advanced problem-solving and analytical skills to address complex Public Safety challenges. 
• Proficiency in project management and the ability to handle multiple projects simultaneously. 

Abilities: 

• Ability to align Public Safety and command center initiatives with organizational strategies and goals. 
• Capacity to work collaboratively with various departments and stakeholders. 
• Flexibility to adapt to evolving Public Safety needs and regulatory requirements.

Physical Requirements and Working Conditions

Ability to handle emergency situations and manage Public Safety-related duties as needed. 

This position primarily operates remotely and/or in a professional office environment. 

Occasional travel via motor vehicle and/or airplane required.

PREFERRED JOB REQUIREMENTS

Preferred Education

Master’s Degree 

Preferred Experience

2 years’ experience in Public Safety technology and operation center management

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.