Patient Registration Manager - Atrium Health Patient Access Charlotte FT

PRIMARY PURPOSE

The Manager of Patient Access provides leadership, motivation and guidance to the Patient Access Department.  (S)he also works with Corporate Management Team to set goals for the Patient Access Departments and create plans of action to achieve these goals. 

Major Responsibilities

• Responsible for meeting performance goals and standards established for Patient Access departments.  
• Responsible for the training of all registrars in all areas of registration.   
• Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.  
• Responsible for the appropriate staffing of assigned Patient Access areas.  
• Processes performance appraisals prior to due date.  
• Reviews and assures that employee time is recorded accurately per CHS policy. 
• Produces and keeps current a departmental record (attendance and counseling sheets) on each employee which shall include:  
  • PTO's 
  • Absent and tardy occurrences 
  • Disciplinary actions and other counseling sessions 
• Commendable actions and incidents in support of CHS 
• Assures that all employees attend appropriate mandatory classes annually. Ensures documentation exists for attendance of all mandatory and other employee development classes attended, and dates of each.  
• Responsible for daily cash management and valuables functions to include daily weekly and semi-annual audits as appropriate. 
• Represents Patient Access and Patient Financial Services at designated facility on operational issues.  
• Produces various reports and feedback to Management Team.  Interacts on as needed basis with the other CHS departments which may be impacted by the Patient Access Process. 
• Promotes a positive hospital image to patients, visitors and physicians by adhering to the CHS Core Values of Caring, Commitment, Integrity and Teamwork. 
• Responsible for participation in Management coverage in CMC facilities on an as needed basis. 
• Responsible for participation in weekend call rotation. 

MINIMUM JOB REQUIREMENTS

Education

High School Diploma or equivalent

Certification / Registration / License

n/a

Work Experience

Background in patient access and health insurance is required.  Experience in healthcare billing, follow-up, and certification is preferred.  

Excellent communication skills and attention to detail are essential

Knowledge / Skills / Abilities

Must also demonstrate knowledge of the principles of growth and development and possess the ability to respond to age specific issues and data reflective of the patient’s status.  Demonstrates the knowledge and skills necessary to provide care for the following age groups: 

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Must be able to push a patient in a wheelchair and maneuver it through areas including doors, up and down ramps and elevators. Must be able to respond quickly to medical stats and emergencies occurring in Patient Access areas through physical support (i.e. escorting sick patients, rapid processing of accounts, labels and armbands). 

This position spends a great deal of the day working from area to area and employee may be required to lift 20-50 pounds occasionally. 

Work is performed in an open office with some partitioned areas. Most work is performed at a desk using telephone and computer entry. Work is subject to heavy volume and frequent interruptions either by phone or by other employees. Each employee has the responsibility to work in a safe manner.

PREFERRED JOB REQUIREMENTS

Education

Bachelor's Degree preferred 

Work Experience

1-3 years of supervisory experience is preferred

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.