Senior Patient Account Rep- Day FT

Job Summary: 
Specializes in providing optimal Customer Service to Navicent Health patients and guarantors. Position duties include but are not limited to performing inbound/outbound communications with patients or their representatives for reimbursement of receivables to include investigative research, collection duties, documenting activities, establishing payment agreements, and identifying bad debt. This position functions as a Public relations liaison between the guarantor and Navicent Health in an effort to collect a receivable. Position requires heavy phone contact with guarantors, patients, insurance representatives, vendors, attorneys and all other parties impacting reimbursement. May communicate extensively with other organizational departments, insurance companies, governmental agencies, patients, physician offices and co-workers to collect and process information relative to receivable payment. Uses a variety of resources and information systems to extract, enter, and analyze data. Position requires knowledge of third party liability, Governmental regulations, rules of subrogation and coordination of benefits. Patient relation specialists will be familiar with credit and collection laws and assure they are applied correctly in performing job duties Responsible for all other duties as may be necessary to ensure timely payments of accounts receivable and Patient Satisfaction.

Education: 
High school diploma or GED equivalent.

Experience: 
Three years experience in a position in collections, insurance, physician office or hospital registration or physician office or hospital billing. 

Will consider candidates with an Associates degree in a related field (accounting, finance, healthcare admin) or a Bachelors degree in a related field (accounting, finance, healthcare admin).

Certification/License/Registration: 
Must be Certified Patient Account Rep (CPAR) or obtain CPAR within 1 years of assuming position