Senior Reporting & Billing Professional

Cetera is currently seeking a Senior Reporting and Billing Professional for our team located in El Segundo, CA.  This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients.  There is potential for this to be a hybrid role based on a successful training period.

Core Responsibilities:

• Support of Cetera’s Advisory Programs including, Operational support and Customer Service for various departments within the organization as well as advisors across the Cetera Network.
• Understanding of advisory programs and billing methodologies, Operations business and established knowledge around brokerage operations New Accounts, Money Movement, and Maintenance. 
• Responsible for daily processing of work associated with department to include:
  • Advisory billing processing
  • Perform various asset calculations/reconciliation
  • Perform research as requested on customer accounts
  • Provide phone support for department
  • Other duties as assigned
• You will partner with your Operations Lead and/or Team Lead to understand all position requirements and ensure key metrics are achieved and within Service Level Agreements. 
• You will cross train team members with the foundation of the Specialty Operations role.  Cross training on billing functions, Envestnet platform and understanding workflows. 
• You will proactively work to identify and resolve potential problems with respect to operational and/or billing issues.
• Respond to inquiries from internal as well as external customers via Sales Force, email, mail (if applicable), and phone (if applicable) in a timely fashion.
  • Partner with Internal teams to come to a resolution 
• Handle complex cases that require detailed research as requested on customer accounts, respond on time. 
• Become competent in Docupace, NetX360, Adviceworks, mAA, Salesforce and Smartworks
• Provide the clients and advisors of our different communities operational support around Financial Planning operations.
• Learn about our business and develop expertise in BD operations, processing and service as a steppingstone for acquiring additional responsibilities.
• Responsible for low to mid escalations, partnering with Operations Team Lead and leadership to help resolve. 
• Partner with internal partners such as the Program Manager, AdviceWorks team and compliance. 
• Shared responsibility related to reviewing and completing compliance audit requests.
• You will partner with your manager to understand all position requirements and ensure key metrics are achieved.
• Process daily work items while meeting process requirements, SLA’s and achieving quality metrics.
• You will partner with other team members to ensure advisors experience consistent, high-quality customer service.
• Comply with processes and procedures of the team and regulatory requirements.
• Perform research as requested on customer accounts
• Other duties as assigned

Required Knowledge, Skills, and Abilities:

• Ability to multi-task
• Flexible and adaptable to change
• Strong communication and organizational skills
• Positive role model to colleagues
• Highly responsive to coaching and training
• Ability to learn quickly and multi-task effectively in a fast-paced environment
• Team player attitude
• Energetic and results-oriented
• Intermediate experience with Microsoft Excel

Desired Knowledge, Skills, and Abilities:

• Previous experience in the Finance and/or Financial Services industry
• Bachelor’s degree
• Series 99, 6, or 7 licensed
• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
• Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments. 

Minimum Required Education & Experience: 

• High School Diploma or GED
• 1 years’ applicable experience
• 1 years of experience with MS Office tools
• Licensing (if applicable)

Travel Requirements: No Travel Required

The salary range for this role is $22/hr - $25/hr, plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.

#LI-Hybrid

Salary : $22 - $25