Customer Relations Specialist

At Candlelight Cabinetry, we’re passionate about creating beautiful, high-quality cabinetry that transforms spaces and enhances everyday living. We believe that our success is driven by the dedication and craftsmanship of our team. If you’re seeking an innovative workplace with a collaborative culture, you’ve come to the right place.

We are growing and hiring for positions at our Lockport, NY location. Full-time employees enjoy benefits such as health care, 401K contributions, overtime opportunities, PTO, and more.

Job Type: Full-time

Salary Range: $42,000.00 – $48,000.00 per year

Job Description:

As a Customer Relations Specialist, you will be the first point of contact for our customers, providing excellent support through various channels. Your role will involve addressing inquiries, resolving issues efficiently, supporting our outside market experience team and ensuring a positive experience for every customer interaction.

Responsibilities include, but are not limited to:

• Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information about our products/services and troubleshoot customer issues.
• Process orders, returns, and exchanges while ensuring compliance with company policies.
• Maintain detailed and accurate customer records in the system.
• Collaborate with internal teams to resolve escalated issues and improve customer experience.
• Identify customer pain points and provide feedback to improve products and processes.
• Uphold company values by delivering exceptional service and fostering positive customer relationships.
• Other duties as assigned to support the goals of the customer service department

Skills:

• Experience: Previous customer service experience preferred.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to handle customer concerns with patience and efficiency.
• Tech-Savvy: Comfortable using customer service software, and multiple communication platforms.
• Team Player: Works well independently and within a team environment.
• Adaptability: Ability to multitask and adjust to evolving processes and procedures.
• Empathy & Patience: A customer-first mindset to ensure a high-quality experience.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Relocate:

• Lockport, NY 14094: Relocate before starting work (Required)

Work Location:

• In person