Customer Service Specialist

Position Title: Customer Relations Specialist

Location: Lockport, NY

Status: Full-time, Exempt

Company Overview:

Candlelight Cabinetry is a leading B2B manufacturer specializing in building and finishing custom and semi-custom cabinetry for the home. Founded in 1990, Candlelight is known for its high-quality craftsmanship, extensive options for finishes and materials, forward-thinking design solutions, and exceptional customer service.

Position Overview:

As a Customer Relations Specialist, you will be the first point of contact for our customers, providing excellent support through various channels. Your role will involve addressing inquiries, resolving issues efficiently, supporting our outside market experience team and ensuring a positive experience for every customer interaction.

Responsibilities include, but are not limited to:

• Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information about our products/services and troubleshoot customer issues.
• Process orders, returns, and exchanges while ensuring compliance with company policies.
• Maintain detailed and accurate customer records in the system.
• Collaborate with internal teams to resolve escalated issues and improve customer experience.
• Identify customer pain points and provide feedback to improve products and processes.
• Uphold company values by delivering exceptional service and fostering positive customer relationships.
• Other duties as assigned to support the goals of the customer service department

Qualifications & Skills:

• Experience: Previous customer service experience preferred.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to handle customer concerns with patience and efficiency.
• Tech-Savvy: Comfortable using customer service software, and multiple communication platforms.
• Team Player: Works well independently and within a team environment.
• Adaptability: Ability to multitask and adjust to evolving processes and procedures.
• Empathy & Patience: A customer-first mindset to ensure a high-quality experience.

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

To Apply:

• If you are passionate about brand management and want to contribute to a dynamic and collaborative team, please submit your resume and a cover letter detailing your experience and qualifications to

Equal Opportunity:

• We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.