What are the responsibilities and job description for the Support Team Associate position at Candlelight Cabinetry?
Job Description
As a Customer Relations Specialist, you will be the first point of contact for our customers, providing excellent support through various channels. Your role will involve addressing inquiries, resolving issues efficiently, supporting our outside market experience team, and ensuring a positive experience for every customer interaction.
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide accurate information about our products/services and troubleshoot customer issues.
- Process orders, returns, and exchanges while ensuring compliance with company policies.
- Maintain detailed and accurate customer records in the system.
- Collaborate with internal teams to resolve escalated issues and improve customer experience.
- Identify customer pain points and provide feedback to improve products and processes.
- Uphold company values by delivering exceptional service and fostering positive customer relationships.
- Other duties as assigned to support the goals of the customer service department
