What are the responsibilities and job description for the Hotel General Manager position at Candlewood Suites Augusta, GA?
Job Overview:
We are seeking a skilled/experienced IHG Hotel General Manager to oversee the daily operations of our hotel, ensuring exceptional guest experiences and smooth business functioning. Must have GM experience with a name brand hotel to be interviewed.
Responsibilities:
- Manage all aspects of the hotel operations, including guest services, housekeeping, maintenance, and front desk activities.
- Supervise staff, providing leadership, training, and guidance to maintain high service standards.
- Implement strategies to optimize revenue management and enhance overall profitability.
- Conduct night audits and ensure compliance with all hotel policies and procedures.
- Handle guest inquiries and complaints promptly and professionally to ensure customer satisfaction.
- Maintain effective communication with staff, guests, and vendors to ensure smooth operations.
- Oversee the implementation of safety and security protocols to provide a secure environment for guests and employees.
Experience:
- Proven experience in hotel management or a related field.
- Strong leadership skills with the ability to motivate and manage a diverse team effectively.
- Excellent customer service and guest relations skills.
- Proficiency in revenue management practices to maximize profitability.
- Knowledge of hospitality industry standards and best practices.
- Bilingual proficiency is a plus.
- Familiarity with phone systems and phone etiquette.
Join our team as a Hotel Manager and lead our hotel to success through exceptional service delivery, efficient operations, and outstanding guest experiences.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Employee discount
- Paid jury duty
- Paid time off
- Paid training
- Parental leave
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Rotating weekends
- Weekends as needed
Experience:
- Hotel management: 5 years (Preferred)
- Hospitality: 5 years (Preferred)
Ability to Relocate:
- Augusta, GA 30907: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000 - $65,000