What are the responsibilities and job description for the Monday -Friday 3p-11p Hotel Desk Agent position at Candlewood Suites Harrisburg I-81 Hershey Area?
Candlewood Suites, an extended stay hotel, looking for motivated Front Desk Agents
Welcome to Candlewood Suites, Harrisburg I-81 Hershey Area!
Guest Service Agents Responsibilities:
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Processing guest payments.
- Accommodating general and unique requests.
- Act as the first point of contact for guest information
- Ensuring the lobby and front desk area is clean and presentable.
Summary
As a 3p-11p Front Desk Agent, you will be at the forefront of providing exceptional customer service and ensuring a seamless experience for hotel guests. Utilizing core skills in customer service, front desk operations, and hospitality, you will be responsible for check-ins, check-outs, and addressing guest inquiries. Your premium skills in hospitality management and night audit will be instrumental in overseeing daily operations and ensuring guest satisfaction during evening hours. Additionally, your relevant skills in multi-line phone systems and guest relations will enhance your ability to handle guest requests efficiently. Join our team and be a pivotal part of creating a welcoming and efficient environment for our guests.
Qualifications
- Customer service experience in a hotel setting
- Proficiency in front desk operations and guest services
- Strong communication skills and phone etiquette
- Ability to handle multi-line phone systems effectively
- Previous experience in a hospitality environment
- Knowledge of night audit procedures and hotel management
- Bilingual or multilingual skills are a plus
- Familiarity with resort operations and guest relations
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Application Question(s):
- Do you have reliable transportation?
Experience:
- Hospitality: 1 year (Required)
Ability to Commute:
- Harrisburg, PA 17112 (Required)
Work Location: In person
Salary : $15 - $16