What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites hazleton?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming experience. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and assist guests upon arrival, providing a warm welcome and ensuring all check-in procedures are followed.
- Manage phone systems to handle incoming calls, inquiries, and reservations effectively.
- Maintain accurate records of guest information and reservations using computerized systems.
- Provide customer support by addressing guest concerns promptly and professionally.
- Coordinate with other departments to ensure guest needs are met during their stay.
- Assist with administrative tasks as needed, including data entry and filing.
Experience
- Previous experience in customer service or a front desk role is preferred.
- Strong clerical skills with proficiency in typing and proofreading.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
- Ability to work independently as well as part of a team in a dynamic environment.
If you are passionate about providing outstanding service and thrive in a busy setting, we encourage you to apply for this exciting opportunity as a Front Desk Agent.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Hazleton, PA 18202 (Required)
Ability to Relocate:
- Hazleton, PA 18202: Relocate before starting work (Required)
Work Location: In person
Salary : $14