What are the responsibilities and job description for the Hotel Assistant General Manager position at Candlewood Suites Hot Springs?
WE ARE UNDER NEW OWNERSHIP AND MANAGEMENT!
Position Overview:
The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing the daily operations of the hotel, ensuring an exceptional guest experience, and maintaining profitability. The AGM assists in managing staff, enforcing company policies, and ensuring operational efficiency across all departments. This role requires strong leadership, organizational, and customer service skills.
Key Responsibilities:
- Operational Management:
- Assist the GM in overseeing all hotel operations, including front desk, housekeeping, food and beverage, maintenance, and sales.
- Ensure compliance with brand standards, policies, and procedures.
- Monitor guest satisfaction scores and implement improvements.
- Conduct regular property inspections to ensure cleanliness, safety, and operational efficiency.
- Team Leadership:
- Supervise department managers and provide guidance and support.
- Assist in hiring, training, and onboarding new employees.
- Monitor employee performance, provide feedback, and support professional development.
- Address staff concerns and resolve conflicts in a fair and timely manner.
- Financial Management:
- Assist in preparing and managing budgets, forecasts, and financial reports.
- Control expenses while maintaining high-quality service.
- Ensure proper cash handling and adherence to financial policies.
- Analyze financial performance and recommend cost-saving measures.
- Guest Relations:
- Resolve guest complaints and handle escalated issues promptly.
- Foster positive relationships with guests to encourage repeat business.
- Monitor guest feedback and ensure timely responses.
- Sales and Marketing:
- Support sales initiatives to drive revenue and occupancy.
- Assist in developing and executing marketing strategies.
- Collaborate with the sales team on group bookings and event planning.
- Safety and Compliance:
- Ensure the property adheres to health, safety, and security regulations.
- Enforce emergency procedures and oversee staff training in these areas.
- Maintain compliance with local, state, and federal regulations.
- General Support:
- Serve as the acting General Manager in the GM’s absence.
- Perform other duties as assigned by the General Manager or corporate leadership.
Qualifications:
- Experience: 3 years in hotel management or a related leadership role; prior experience as a Front Office Manager, Operations Manager, or similar is a plus.
- Skills: Strong leadership, problem-solving, and communication skills; ability to multitask in a fast-paced environment.
- Knowledge: Familiarity with property management systems (PMS), financial reports, and hotel operations.
- Availability: Flexibility to work various shifts, including weekends and holidays.
Core Competencies:
- Exceptional organizational and time-management skills.
- Strong customer service orientation with attention to detail.
- Financial acumen and ability to interpret performance data.
- Team-building and conflict-resolution skills.
- Strategic thinking and decision-making abilities.
Job Type: Full-time
Pay: $35,000.00 - $39,640.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- Hotel management: 3 years (Required)
- Hospitality: 3 years (Required)
Ability to Commute:
- Hot Springs, AR 71913 (Required)
Work Location: In person
Salary : $35,000 - $39,640
