What are the responsibilities and job description for the Hotel Front Desk Agent/Night Auditor position at Candlewood Suites Kennesaw?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional customer service to our guests while managing front desk operations during the night shift. The ideal candidate will possess strong communication skills, a friendly demeanor, and a commitment to ensuring a positive guest experience in our hotel or resort environment.
Duties
- Greet and check-in guests upon arrival, ensuring a smooth and welcoming experience.
- Handle guest inquiries and resolve issues promptly with professionalism and courtesy.
- Manage reservations, cancellations, and modifications using hotel management software.
- Perform nightly audits of financial transactions and prepare reports for management review.
- Maintain accurate records of guest accounts, ensuring all charges are posted correctly.
- Assist with phone inquiries, demonstrating excellent phone etiquette and knowledge of hotel services.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold security protocols during night shifts to ensure the safety of guests and property.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Familiarity with hotel management systems is advantageous.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong organizational skills and attention to detail are essential for managing multiple tasks effectively.
- A background in hospitality management or related fields is beneficial but not mandatory.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry.
Job Types: Full-time, Part-time
Pay: $14.50 - $15.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
Work Location: In person
Salary : $15 - $16