Front Desk Agent

We are a 80-room hotel located in Houston Medical Center looking to have an energetic and motivated individual to join our team. At least 1 year of prior hotel experience is preferred along with a passion for hospitality, a willingness to learn, and a flexible schedule. We are hiring a full and/or part-time.

I. Job Summary

Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Employee reports directly to the Front Desk Manager.

II. Primary duties & responsibilities

• Room Assignments, Changes, and Issues
• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received whether they are cash, credit card or checks.
• Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
• Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.
• Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff.
• Reports any maintenance, security, or safety issues to the appropriate staff.

II. Skills, Background & Experience

• High School Diploma or GED required.
• Previous front desk experience highly preferred.
• Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
• Excellent organizational and prioritization skills.
• Ability to work well and collaborate with others.
• Superior customer service skills.
• Excellent communication skills.
• May be required to stand for an extended period of time.
• Able to work a flexible schedule.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Ability to Commute:

• Houston, TX 77025 (Required)

Ability to Relocate:

• Houston, TX 77025: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $15