What are the responsibilities and job description for the Hotel Front Desk Agent position at Candlewood Suites Northeast?
Company Overview
Candlewood Suites is a prominent hotel chain within the InterContinental Hotels Group (IHG), dedicated to providing exceptional hospitality and comfortable accommodations for our guests. Our mission is to create a welcoming environment that ensures every guest feels at home during their stay.
Summary
As a Front Desk Agent at Candlewood Suites, you will be the first point of contact for our guests, playing a vital role in delivering outstanding customer service and ensuring a seamless check-in and check-out experience. Located in a vibrant area, this position is essential to upholding our commitment to guest satisfaction and operational excellence.
Responsibilities
- Greet guests warmly upon arrival and provide them with necessary information about the hotel and local attractions.
- Manage the check-in and check-out process efficiently while ensuring accuracy in billing and reservations.
- Handle guest inquiries, requests, and complaints promptly and professionally to enhance their experience.
- Maintain an organized front desk area, including managing phone calls and messages effectively.
- Assist with administrative tasks such as maintaining guest records and processing payments.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Conduct night audits as required to ensure financial accuracy at the end of each day.
- Promote hotel services and amenities to enhance guest satisfaction.
Qualifications
- Proven experience in hospitality or customer service roles, preferably in a hotel environment.
- Strong communication skills with an emphasis on phone etiquette and guest interactions.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Familiarity with hotel management software is advantageous but not mandatory.
- Demonstrated ability to handle guest inquiries and resolve issues effectively.
- Experience with night audit procedures is beneficial but not required.
If you thrive in a dynamic hospitality environment and have a passion for delivering exceptional guest experiences, we invite you to apply today to become part of our dedicated team at Candlewood Suites.
Job Types: Full-time, Part-time
Pay: $9.50 - $10.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $10 - $10
