What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites Omaha Millard?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and efficient operations. This role requires a blend of customer service skills, attention to detail, and the ability to handle various tasks simultaneously in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, providing excellent customer service throughout their stay.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls, take reservations, and provide information about the hotel.
- Perform night audit duties as required, ensuring accurate financial reporting and reconciliation of daily transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality management.
Requirements
- Previous experience in a hotel or resort setting is preferred but not mandatory.
- Strong customer service skills with a passion for hospitality management.
- Proficiency in phone etiquette and handling phone systems effectively.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Excellent communication skills with a focus on guest services.
- Detail-oriented with strong organizational abilities to manage multiple tasks efficiently.
- A positive attitude and the ability to work well under pressure in a team-oriented environment.
Join us as we strive to create memorable experiences for our guests through outstanding service!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Omaha, NE 68137 (Required)
Work Location: In person
Salary : $16