What are the responsibilities and job description for the Hotel Front Office Supervisor position at Candlewood Suites PDX?
Are you passionate about hospitality and delivering exceptional guest experiences? Candlewood Suites PDX is looking for a motivated and dedicated Front Desk Supervisor to lead our front desk team and ensure that every guest receives outstanding service from the moment they arrive. If you're looking for a role where you can make a significant impact and thrive in a dynamic environment, this could be the perfect opportunity for you!
About the Role:
As the Front Desk Manager, you'll be the first point of contact for our guests, overseeing the daily operations of the front desk team. Your responsibilities will include:
- Team Leadership: Recruit, hire, train, and develop a skilled front desk team. Serve as a mentor and coach, offering consistent feedback and support.
- Scheduling: Create and adjust work schedules to ensure efficient operations and adequate staffing.
- Guest Interaction: Provide a warm welcome to guests and resolve any issues to ensure their satisfaction. You'll be the go-to person for addressing guest concerns.
- Revenue Management: Train the team on effective sales techniques and manage reservations to maximize occupancy and revenue.
- Expense Management: Monitor departmental expenses and ensure adherence to budget guidelines.
- Gift Shop Oversight: Manage the hotel gift shop, including inventory and pricing.
- Daily Operations: Lead pre-shift meetings, review daily reports, and ensure all guest service standards are upheld.
What We're Looking For:
- Experience: At least two years of front desk experience in a hotel, with prior supervisory experience preferred.
- Skills: Strong understanding of front office operations, excellent communication abilities, keen attention to detail, and the ability to multitask in a fast-paced environment.
- Professionalism: Maintain a polished and professional appearance at all times.
- Flexibility: Willingness to work a flexible schedule, including weekends and holidays.
- Problem Solving: Ability to handle cash, follow instructions, and perform well under pressure.
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Job Types: Full-time, Part-time
Pay: $22.00 - $24.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Portland, OR 97220 (Required)
Ability to Relocate:
- Portland, OR 97220: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $24
