What are the responsibilities and job description for the Night Auditor position at Candlewood Suites Portland - Scarborough?
Job Summary
We are seeking a detail-oriented and customer-focused Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift. This position involves managing front desk responsibilities, conducting night audits, and providing exceptional guest services to ensure a pleasant experience for all guests.
Duties
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations including check-ins and check-outs during the night shift.
- Address guest inquiries and resolve any issues that arise, maintaining high standards of customer service.
- Process payments and maintain accurate records of all transactions.
- Monitor security systems and ensure the safety of guests and hotel property.
- Prepare daily reports summarizing occupancy, revenue, and other key metrics.
- Assist with administrative tasks as needed, including handling phone systems and guest relations.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Experience in hospitality management or hotel management is preferred.
- Proficiency in front desk operations and knowledge of night audit procedures.
- Familiarity with phone systems to efficiently manage guest communications.
- Excellent guest relations skills to foster a welcoming environment.
- Ability to work independently during overnight shifts while maintaining attention to detail.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational excellence of our hotel during the night hours.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 18.00 per week
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
Ability to Commute:
- Scarborough, ME 04074 (Required)
Ability to Relocate:
- Scarborough, ME 04074: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20