What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites?
Available Shifts are:
3:00 pm -11:00 pm Weekend availability required*******
Duties:
* Welcomes guests by greeting them; answering questions; responding to requests.
* Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.
* Establishes credit by verifying credit cards or obtaining cash.
* Directs guests to room by showing location on hotel map; calling bellhop.
* Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
* Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
* Maintains records by entering room and guest account data.
* Collects revenue by entering services and charges; computing bill; obtaining payment.
* Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
* Secures guests' valuables by placing valuables in safe deposit box.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening
*Must be 18 to apply
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $15 - $16
