What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites?
Job Summary
We're looking for a dedicated and friendly Front Desk Agent to join our team! With a warm smile and engaging personality, you'll be the first point of contact for our guests, providing exceptional service and creating a welcoming atmosphere. This role calls for good communication and the ability to juggle a few tasks at once without breaking a sweat. Whether you're new to the hospitality industry and hungry to learn or a seasoned professional with exceptional guest service skills, we invite you to join our team! The Front Desk Agent will play a crucial role in guest relations and operations, contributing to an outstanding experience for all guests.
Responsibilities
- Greet and engage guests with a smile, showing a warm, welcoming and friendly demeanor.
- Be the friendly face that welcomes guests at check-in and leaves a lasting impression at check-out
- Give top-notch service by helping guests with their questions and sorting out any issues quickly and with care.
- Bring your curiosity to learn, engage guests with a smile, and always find a way to say ‘yes’ to great service!
- Work closely with the sales team and keep them in the loop on any business leads you come across!
- Keep track of room availability and reservations, making sure everything’s in order.
- Answer the phone with a smile and make sure guests feel welcomed and heard every time.
- Pitch in with day-to-day tasks, working closely with housekeeping and maintenance to keep things running smoothly
- Share great tips about local attractions, food, services, and amenities to help guests make the most of their stay
- Help guests in their preferred language whenever you can, making them feel right at home.
Qualifications
- Previous experience in customer service and loyalty programs preferred.
- Strong guest relations skills with a focus on delivering exceptional service.
- Excellent communication skills, both verbal and written.
- Knowledge of phone etiquette is essential and required.
- Ability to work flexible hours, including nights and weekends as needed.
- Multilingual abilities are highly desirable to cater to diverse guests.
- Ability to engage guests, smile and make them feel valued.
Job Type: Part-time
Pay: $14.37 - $16.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Cedar Park, TX 78613 (Required)
Work Location: In person
Salary : $14 - $16
