What are the responsibilities and job description for the Front Desk Manager position at Candlewood Suites?
About Us:
Candlewood Suites Perry – National Fairgrounds is a brand-new extended-stay hotel located in the heart of Perry, Georgia. We take pride in delivering outstanding hospitality and a “home away from home” experience for every guest. We're currently seeking a passionate and experienced Front Desk Manager to join our leadership team and help shape our culture from the ground up!
Job Summary:
The Front Desk Manager is responsible for overseeing all front office operations, ensuring exceptional guest service, managing staff performance, and upholding IHG brand standards. You’ll serve as a key leader, fostering a welcoming environment for guests and a productive, team-oriented culture for staff.
Key Responsibilities:
- Lead and supervise the front desk team to deliver top-tier guest service.
- Train, schedule, and develop front desk associates.
- Manage daily operations: reservations, check-ins, check-outs, billing, and guest communications.
- Resolve guest concerns and escalate major issues appropriately.
- Monitor and maintain room inventory and availability in coordination with housekeeping.
- Ensure all front desk activities comply with IHG and Candlewood Suites standards.
- Promote IHG One Rewards and train staff on loyalty enrollment and guest benefits.
- Upsell room types and packages to maximize revenue opportunities.
- Create a positive, service-driven work environment through leadership and clear communication.
Qualifications:
- High School diploma or equivalent (college degree in Hospitality or Business a plus).
- 2 years of front desk experience, with at least 1 year in a supervisory role.
- PMS experience (e.g., Opera, OnQ, FOSSE) strongly preferred.
- Excellent communication, leadership, and guest service skills.
- Strong attention to detail, organizational skills, and the ability to multitask.
- Must be available to work a flexible schedule, including nights, weekends, and holidays.
Benefits:
- Competitive pay
- IHG travel discounts
- Opportunities for advancement
- Supportive team environment
- Hotel performance incentives
Schedule:
- 8-hour shifts
- Weekends and holidays required
- Occasional coverage for other shifts as needed
Apply Today!
Help us create something special in Perry! If you're a motivated, people-oriented leader who loves hospitality, we’d love to hear from you.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $14 - $16
