Front Desk/Night Audit

PLEASE READ THE ENTIRE JOB DISCRIPTION BEFORE APPLYING.

We are looking for a front desk agent with open availability that can work 11pm-7am plus weekend availability and open to work any shifts at any given time. Opera experience is highly preferred.

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Fold laundry as needed during their shift.
• Keeping busy with other hotel duties through out the shift.
• Performs other duties as assigned.
• Ability to work a flexible schedule, including weekends and holidays.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Ability to understand and adhere to proper credit and cash handling policies and procedures. Able to properly secure guest information.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications:

• Preferred High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Opera experience is highly helpful.
• own car, clean driving record.
• Have a reliable transportation to work.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Work Location: In person

Salary : $12 - $14