Guest Service Agent

Position Summary: As the Guest Service Representative, you greet and welcome guests to the hotel and make them feel
comfortable while gathering their information for proper guest check-in and check-out. You must perform all Guest Service
Representative duties in accordance with the Company policies and procedures.
1. Offers courteous and sincere hospitality at all times. Understands what is meant by “good guest service”. (Provides the
public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.)
2. Answers questions about the hotel and community, is knowledgeable about the location of local attractions, restaurants
and shopping, and answers complaints or concerns by the guests.
3. Is part of the hotel’s security team and is responsible for immediately reporting any potential safety or security hazards
to immediate supervisor.
4. Greets guests and checks them in and out using the computerized property management system. Completes all
necessary paperwork for checking guests in and out, including guest registration information, appropriate room
charges and any other necessary documentation.
5. Promotes all Company/Brand loyalty programs
6. Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash
transactions. Knows procedure for obtaining proper credit card authorizations.
7. Operates the switchboard using proper telephone etiquette, taking and transferring calls as required, taking messages
accurately, always noting time and date, recording and making guest wake-up calls. Able to operate a TDD
(Telecommunications Device for the Deaf).
8. Follows all emergency procedures and knows how to respond in the event of different types of emergencies. This
requires mobility to travel from room to room and up and down stairs to notify guests and also assist guests in evacuating
the hotel.
9. Knows room rates, locations, and furnishings of all rooms.
10. Knows physical make-up and layout of the building, both interior and exterior.
11. Reviews front desk log and records the activities of your shift, in the log.
12. Responsible for balancing cash drawer and shift deposit. Completes all necessary paperwork.
13. Reports any problems, orally or in writing, concerning the front desk, guest relations, and maintenance to immediate
supervisor on a daily basis.
14. Takes reservations and cancellations received over the telephone, through the front desk computer, through the mail,
over the fax and in person and accurately inputs data in the property management system.
15. Is responsible for being aware of any changes in hotel operations and policies.
16. Locks and secures the front desk area at any time when required to leave the area (is required to take and use portable
telephone for guest needs and potential emergencies).
17. Keeps all entrances and sidewalk areas reasonable free of snow and ice.
18. Checks outside lighting each night and reports any problems (bulbs out, etc.) on a maintenance request form.
19. Delivers rollaways, cribs, and additional guest supplies (towels, soap, glasses, etc.) to guest rooms when requested.
20. Follows procedures for handling disorderly conduct in guest rooms and public areas of the hotel.
21. Keeps front desk area and lobby clean and orderly at all times (dust, vacuum, clean windows and doors, empty trash,
etc.).
22. Makes coffee; supplies and cleans coffee bar/great room area. Restocks and cleans pantry/suite shop if available as a
guest amenity.
23. Helps secure guest lodging with referrals when the hotel is full.
24. Keeps all areas of the front desk area supplied with necessary items. Reports to immediate supervisor any supplies that
are needed.
25. As lost and found items are turned in, records and places in proper storage area.
26. Cleans guest rooms, either when the hotel is full and there is a vacant room that needs to be cleaned to be sold, or when
the hotel is short of housekeeping staff.
27. Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the
proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $16