What are the responsibilities and job description for the Guest Service Agent position at Candlewood Suites?
Job Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is enjoyable and comfortable. This role involves managing front desk operations, handling guest inquiries, and maintaining guest relations in a professional manner. A strong background in hospitality or hotel management is preferred.
Responsibilities
- Welcome guests upon arrival and assist with check-in and check-out procedures.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Manage phone systems to take reservations and respond to guest requests efficiently.
- Conduct night audits to ensure all financial transactions are accurate and up-to-date.
- Maintain a clean and organized front desk area while ensuring all necessary supplies are stocked.
- Address any guest complaints or concerns promptly, striving for resolution and satisfaction.
- Collaborate with other hotel departments to enhance the overall guest experience.
- Assist in training new staff members on front desk operations and customer service protocols.
Requirements
- Previous experience in guest services or hospitality management is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with hotel management software and phone systems is a plus.
- Ability to perform night audits effectively.
- Excellent communication skills, both verbal and written.
- A positive attitude, professionalism, and the ability to work well under pressure in a fast-paced environment.
- Availability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Guest Service Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: No less than 32 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Erie, PA 16509 (Required)
Work Location: In person
Salary : $12 - $13
