What are the responsibilities and job description for the Hospitality Operations Manager position at Candlewood Suites?
Overview
We are seeking a dedicated and experienced Hospitality Operations Manager to lead our team in delivering exceptional service and operational excellence. This role is pivotal in ensuring that our hospitality operations run smoothly, enhancing guest satisfaction while managing staff performance and operational efficiency. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to creating memorable experiences for our guests.
Duties
- Oversee daily operations of the hospitality establishment, ensuring high standards of service and guest satisfaction.
- Manage staff recruitment, training, and performance evaluations to build a motivated and skilled team.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Monitor financial performance, including budgeting, forecasting, and cost control measures.
- Collaborate with other departments to ensure seamless service delivery across all areas of the establishment.
- Address guest inquiries, complaints, and feedback promptly to maintain a positive guest experience.
- Stay updated on industry trends and best practices to continuously improve operations.
Qualifications
- Proven experience in hospitality management or a related field.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication and interpersonal skills to interact effectively with guests and staff.
- Strong organizational skills with attention to detail in managing multiple tasks.
- Ability to work flexible hours, including weekends and holidays as needed.
- Knowledge of hospitality software systems is a plus.
- A degree in Hospitality Management or related field is preferred but not mandatory.
Join us in creating unforgettable experiences for our guests while leading a passionate team dedicated to excellence in hospitality!
Job Type: Full-time
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Williamsport, PA 17701 (Required)
Ability to Relocate:
- Williamsport, PA 17701: Relocate before starting work (Required)
Work Location: In person
