What are the responsibilities and job description for the Hospitality Operations Supervisor position at Candlewood Suites?
Responsibilities:
- Assist the General Manager in overseeing daily hotel operations and ensuring guest satisfaction
- Manage and supervise hotel staff
- Implement and enforce hotel policies and procedures to maintain high standards of service
- Cover any missing shifts not covered
- Foster positive guest relations by addressing and resolving guest concerns or complaints
- Collaborate with department heads to develop and implement operational plans and budgets
- Maintain a strong knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Utilize phone systems and other communication tools to effectively communicate with staff and guests
- Provide leadership and guidance to team members, promoting a positive work environment
Requirements:
- Bilingual proficiency in English and [second language] is preferred
- Previous experience in hotel management or a related field is required
- Excellent guest relations skills with a focus on providing exceptional customer service
- Familiarity with hotel operations software and systems
- Effective communication skills, both verbal and written
- Strong leadership abilities with experience in supervising a team
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required. The Assistant General Manager may be required to perform other duties as assigned.
Job Type: Full-time
Pay: $43,000.00 - $46,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $43,000 - $46,000
