What are the responsibilities and job description for the Hotel Front Desk Agent position at Candlewood Suites?
Candlewood Suites Kansas City Speedway/Legends is currently seeking Front Desk Agent candidates. The ideal candidate will have prior hotel front desk experience and experience with the Opera reservation system. Guest service skills are essential in this hospitality position.
Opera Experience start ASAP!
The hotel is located at 10920 Parallel Parkway, Kansas City, KS 66109.
Our Guest Service Agent delivers exceptional customer experiences whilst driving optimal up-sell and on-sell performance.
Behaviors and Competencies:
Teamwork.
Customer Focus.
Living Values.
Dependability.
Adaptability.
Quality.
Productivity.
Position Responsibilities:
Planning Activities - Liaise with your team leader to schedule annual holiday entitlement.
Organizing Activities:
Report for duty on time, submit specific time-off requests, be aware of planned learning sessions and attend as required.
Organize work stations to ensure you are able to deliver excellent customer service.
Be aware of department standards, goals, objectives and performance.
Understanding the products we sell and present to our customers.
Guest Facing Activities:
Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner. Make it memorable.
Demonstrate an awareness of customer priorities, anticipate needs and build rapport.
Optimize customer spend through promotional awareness and suggestive selling techniques.
Be fully briefed pre and post-shift and be aware of the VIP's or guests with special needs.
Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers.
Ensure you are maximizing loyalty program enrollments and delivering the benefits consistently to existing program members.
Continuously capture guest preferences and main guest profiles in PMS.
Ensure that all prescribed and designed processes, systems, and standards are maintained.
Maintain a safe and secure environment for yourself, guests and colleagues.
Ensure that guest problems are resolved effectively but avoided whenever possible.
Team Activities:
Ensure your behavior respects the perspective, privacy, safety and security of our guests and your colleagues.
Maintain guest balances, cash float balances and comply with relevant credit and finance policy.
Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
Apply yourself during team training and briefing exercises.
Always deliver your "fair share" in team task elements of the role and support colleagues whose workload may temporarily exceed your own.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Hotel: 1 year (Preferred)
Ability to Commute:
- Kansas City, KS 66109 (Preferred)
Work Location: In person
Salary : $14
