What are the responsibilities and job description for the Hotel Front Office Manager position at Candlewood Suites?
Responsibilities:
- Oversee all front office operations including reception, reservations, and guest services
- Ensure efficient check-in and check-out processes for guests
- Manage room assignments and accommodate special requests
- Train, supervise, and support front desk staff to provide exceptional customer service
- Handle guest inquiries, concerns, and complaints in a professional manner
- Maintain updated information on room availability, rates, and promotions
- Monitor daily arrivals, departures, and room inventory to maximize revenue
Qualifications:
- Preferred IHG Experience and knowledge of IHG Brand Standards
- Proven experience in hotel management or a similar role within the hospitality industry
- Excellent communication skills with proficiency in phone etiquette and guest relations
- Ability to speak multiple languages is a plus (bilingual or multilingual)
- Proficient in using hotel management software and phone systems
- Strong leadership skills with the ability to motivate and manage a team efficiently
This position offers an exciting opportunity for a skilled Front Office Manager to lead our front desk team in providing exceptional guest experiences. If you have a passion for hospitality and possess the required qualifications, we invite you to apply for this rewarding position.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Relocate:
- Chambersburg, PA 17201: Relocate before starting work (Required)
Work Location: In person
Salary : $15