What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Candlewood Suites?
Overview
We are seeking a dedicated and friendly Night Auditor to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a dynamic environment. Multilingual candidates are encouraged to apply, as they will enhance our guest relations.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Perform end-of-day accounting tasks and overnight front desk duties.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations and cancellations through the hotel management system.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Conduct night audit, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of phone etiquette when handling calls from guests or potential customers.
Requirements
- Previous experience in hospitality or customer service roles is preferred.
- Must be able to work from 11pm until 7 am.
- Strong communication skills with an emphasis on guest relations.
- Proficiency in hotel management software is a plus; training will be provided if necessary.
- Multilingual abilities are highly desirable to accommodate diverse guests.
- Strong organizational skills and attention to detail in managing tasks.
- A positive attitude and a commitment to providing excellent service at all times.
- Knowledge of hospitality management principles is beneficial but not mandatory.
Join our team as a Night Audit/Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $13.50 - $15.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k) matching
- Free parking
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Cheyenne, WY 82001 (Required)
Ability to Relocate:
- Cheyenne, WY 82001: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
