Operations Specialist

About Candor Expedite, Inc.

Candor Expedite’s team has over 100 combined years of shipping and logistics experience. Shipping and logistics may be our passion, but working at Candor is what brings us joy. Candor Expedite provides a winning environment where its employees are able to learn on the job, exceed in a fast-paced and hardworking industry, and excel professionally with Candor’s culture, benefits, and career opportunities.

The Operations Specialist team fulfills the following areas of service for its partners and teammates.

• Timely acknowledgment and communication of solutions to customer inquiries as well as communication of carrier locations and milestone updates.
• Identify and create opportunities within current customer base and future customers
• Procure, identify, and build relationships with necessary vendors to support department.
• Serve as the Operational Point of Contact for all modes of shipment.
• Execute Safety and Service Standard Operating Procedures.
• Change to Execute and always seek the better for all process and procedures related to customer success.
• Responsible for ensuring order entry accuracy for each shipment and instructions are given to vendors for execution.
  
  

Responsibilities

• Coordinates and collaborates with the Account Management and Sales Team new vendor relationships/capabilities/services to support all functions related to all modes of shipment[JK4] .
  
  

• Establishes standard protocols for communication standards and practices with its partners
• Collaborates and works side by side with Account Management and Sales team on new and existing opportunities to provide best solutions that meets and exceeds Candor’s values and customer’s expectations.
• Delivering the customer experience that meet and exceeds Candor's Values and thru flawless execution which include but not limited to vendor selection, order accuracy, and track and trace activities.
• Effectively procure partners that meet and exceed Candor’s values and customer’s expectations[JK5] , by ensuring that all carrier partners adhere to all Federal Guidelines in reference to safety protocols and hours of service.
• Coordinates, solicits, and provides timely and effective channels of communication to its partners/teammates.
• Communicate directly with customers/carriers to address issues and create Plans of Action to deliver experiences that meet and exceed Candor’s Values and Commitments
• Execute and assist in development of internal controls with Director of Operations to ensure that Candor’s Carrier Partner’s meet and exceed safety and service standards.
  

Key Performance Indicators (KPI): Key Performance Indicators “KPI’s” are defined as a set of measurements that determine the effectiveness of your activities as it relates to key business objectives set forth by Candor Expedite. KPI’s will be reviewed on a periodic basis with Management to provide feedback on employee’s progression toward personal/organizational goals.

An Operations Specialist KPI’s Are Listed Below

• On-Boarding/Procurement
• Responding and acknowledging all customer requests for quotes as assigned.
• Booking and coordinating with vendor partners all awarded/tendered shipments at a profit.
• Ensuring all vendor partners are properly setup in Candor’s TMS
• Ensuring all documentation is collected from customer to ensure shipment is executed to customer’s level of satisfaction
• Ensuring all customer’s expectations are met from the time a shipment is tendered thru the invoicing stage of shipment life cycle.
  
  

Physical Job Requirements: Sedentary role with a fast-paced work environment. Open floor plan with moderate noise when working in office. Must be able to use a computer and phone to conduct business. This includes the ability to use hands, talk, see, and hear.