What are the responsibilities and job description for the Dog Daycare Supervisor position at Canine to Five?
Position Summary : Come join the pack as a Supervisor at Canine to Five. This is a great opportunity for a dog-loving leader who is looking for a long-term career and to develop into a manager.
Schedule : 36 hours a week including 2 weekends a month and rotating holidays. Typically AM shifts start at 6am and PM shifts start between 12-2pm. Shifts are approximately 8 hours long.
Location : Midtown Detroit, MI
Learn more about Canine to Five : https : / / www.caninetofive.com /
WHY IS THIS POSITION SO PAWSOME
Opportunities for growth - We take pride in developing our talent. We have a defined career path to leadership with a comprehensive training program.
A fun work environment - You get to work with dogs, co-workers who are also just as passionate about dogs and their safety and wellbeing.
A forward-thinking culture - you'll never hear us say "that is how it always has been done." In fact, if we implement one of your suggestions, you get a monetary reward.
Comprehensive benefits and competitive compensation - Full-time Supervisors are eligible for health insurance (HMO / PPO), dental, vision, paid time off, accident insurance, IRA with match, free dog day care, quarterly bonuses, and tips in addition to the hourly rate and an EAP to assist with personal support.
JOB RESPONSIBILITIES :
Ensures the facility is clean, safe and operating to company expectations.
In coordination with the appropriate manager, facilitates the scheduling of employees to ensure all applicable playroom shifts are covered to company expectations.
Ensures all pertinent behavioral episodes, incidents and general information associated with dogs in their charge are appropriately communicated and documented to company expectations.
In coordination with the appropriate manager, participate in the training of new employees regarding expectations of cleanliness, appropriate dog care, pertinent operational practices and general conduct of a Canine to Five Employee.
Ensures all relevant documentation associated with employee feedback and development is completed to company expectations.
Actively coach employees in the moment and have timely follow up; perform camera review with associates weekly; communicate performance gaps and concerns to associates and managers.
Participate in weekly supervisor meetings to review trainees, employees, changes in policies and procedures and address issues.
Lead weekly huddle meetings for the team.
Expedite the day by assigning pack leaders and dogs to playrooms as necessary; make labor adjustments as needed to meet business objectives.
Ensures the completion of facility opening and closing procedures to company expectations on days worked.
Ensures general awareness of problem dogs and the associated special instructions and handling procedures for the same. Ensures employees understand special instructions and can perform the handling procedures.
Ensures superior levels of customer service including, but not limited to, responding to questions, providing information on customer's dogs (behaviors, habits, activities) and engaging in a manner that continuously promotes long-term, professional and valued relationships.
All other duties as assigned by Canine to Five Management.
JOB REQUIREMENTS :
Minimum of 1 year of supervisor / management experience
Established knowledge of dog behavior and passion about caring for dogs
Ability to meet the physical demands of the role, which include the ability to sit, stand for extended periods of time (up to 8 hours), reach, climb, bend, run and lift 50 lbs.
Ability to work flexible schedules (including weekends and up to 36 hours per week), reliable transportation and be over 18 years old.
Strong multitasking, organization, communication and problem solving skills
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