Customer Service Associate 2

Job Summary

The Customer Service Associate II (CSA II) provides an exceptional purchasing experience while highlighting the customer experience. Cannabis Nation believes in a personalized approach to customer service, matching customers with the products best suited to them. Customer Service Associates are responsible for maintaining a welcoming and friendly atmosphere and must be knowledgeable enough to guide customers through their purchase and to answer any questions they may have. CSA II’s will assist with pre-sales duties to expedite the inventory process. They must possess and maintain solid knowledge of industry regulations and adhere to those regulations.

Duties and Responsibilities

Customer Service – Sales

• Provide exceptional, compassionate service to customers, employees, and all other visitors by sharing product knowledge, maintaining a positive/energetic attitude, and ensuring the company’s reputation for excellent customer service.
• Greet customers and visitors, answer phones, accepting resumes and applications for prospective employees.
• Accurately record transactions in the Point-of-Sale system and display accurate cash handling and cash auditing requirements.
• Create a positive sales environment by maintaining a clean workspace, organizing in store displays, creating menus and literature, etc.

Customer Service – Inventory

• Weighing, packaging, labeling, products for the customer during the transaction.
• Ensuring products meet State regulations for packaging, labeling, testing, etc., during the sale process.
• Restocking products from backstock and keeping inventory system current to avoid errors.

Compliance

• Validate proof of acceptable Identification for customers. Properly enter and record medical patients’ information in accordance with State regulations.
• Ensure regulations for compliance, security, company policies are met to maximize loss prevention, theft, and inventory discrepancies.
• Maintain knowledge of OLCC regulations

Additional Duties – Sales

• Perform dispensary opening and closing tasks: Auditing personal cash drawer to ensure accuracy, executing cleaning and sanitary requirements for customer sales areas, setting up in store displays and sales materials.
• Creating and updating sales brochures and menus as inventory changes.

Additional Duties – Inventory

• Assisting Management and utilizing the State Cannabis Tracking System to audit and inventory products.
• Assist Management with pre-sale product requirements including weighing, packaging, labeling, storing products, etc.
• Perform opening and closing tasks: Re-stocking, setting up/taking down products to meet state requirements, assist in nightly product audits, cleaning and maintaining materials, equipment, and areas used for storing, weighing, and packaging products.
• Weighing, jarring, and restocking products from the safe.

Supervisory Duties

• Provide ongoing training to employees in the CSA I and occasionally CSA II role.

Secondary Duties

• Some keyholder and Team Lead responsibilities such as opening and closing the store.
• Occasional maintenance, cleaning, and repair.
• Required Skills and Abilities
• Reliability and trustworthiness
• Organizational and communication skills
• Knowledgeable of cannabis products including strains
• Excellent customer service
• Knowledgeable regarding consumption methods
• Medical/Recreational marijuana laws
• Handling customer queries efficiently
• Medical implications and impact on specific strains
• Identifying the different aromas of certain cannabis strains
• Strong work ethic and a team player
• High energy with a positive attitude
• Flawless cash handling skills

Essential Job Functions

• Ability to stand for long periods of time.
• Ability to bend, stoop or reach.
• The ability to read and understand written word.
  Basic computer literacy
• An understanding of and ability to utilize basic math.
• The ability to clearly communicate.

Education and Experience

• High school diploma or equivalent
• Experience working in the cannabis industry preferred.
• Must be 21 years old.
• Must possess and keep current a valid OLCC Marijuana Workers Permit
• Must pass a criminal background check.

Physical Demands

• Ability to lift 30 lbs.
• Ability to sit or stand for periods of up to four hours at a time.
• Ability to bend, stoop or reach.
• Ability to utilize step stools.