Team Lead

Job Summary

A Team Lead provides an exceptional purchasing experience while highlighting the customer experience. Cannabis Nation believes in a personalized approach to customer service, matching customers with the products best suited to them. Team Leads are responsible for maintaining a welcoming and friendly atmosphere and must be knowledgeable enough to guide customers through their purchase while answering questions. Team Leads are responsible for effectively managing the team and delegating tasks and responsibilities. Team leads will assist management in inventory and pre-sale duties, train Customer Service Associates, and ensure compliance during daily duties.

Duties and Responsibilities

Customer Service – Sales

• Provide exceptional, compassionate service to customers, employees, and all other visitors by sharing product knowledge, maintaining a positive/energetic attitude, and ensuring the company’s reputation for excellent customer service.
• Greet customers and visitors, answer phones, respond to emails and messages from customers, taking resumes and applications for prospective employees.
• Accurately record transactions in the Point of Sale / Inventory system and display accurate cash handling and cash auditing requirements.
• Create a positive sales environment by maintaining a clean workspace, organizing in-store displays, creating menus and literature, etc.

Customer Service – Inventory

• Weighing, packaging, labeling, products for the customer during the transaction.
• Ensuring products meet State regulations for packaging, labeling, testing, etc., during the sale process.
• Restocking products from backstock and keeping inventory system current to avoid errors.

Compliance

• Validate proof of acceptable Identification for customers. Properly enter and record medical patients’ information in accordance with State regulations.
• Ensure regulations for compliance, security, company policies are met to maximize loss prevention, theft, and inventory discrepancies.

Supervisor – Sales

• Perform dispensary opening and closing tasks: Auditing cash drawers for customer service reps, verifying cash and tax for daily sales totals, overseeing cleaning and sanitary requirements for customer sales areas, auditing petty cash, requesting cash/change, filling ATM, etc.
• Train staff in customer service standards, sales and cash handling procedures, product knowledge, and point of sale systems. Provide leadership and support for sales associates to drive and maximize sales results.
• Oversee shift scheduling requirements.
• Ensure that CBN Inc. policies and procedures are being adhered to

Supervisor – Inventory

• Assisting Management and utilizing the State Cannabis Tracking System to audit and inventory products.
• Assist in managing product quality, and pre-sale product requirements including invoicing, packaging, labeling, test results, entering products into the inventory systems, etc.
• Repackaging products for re-sale; i.e. Sifting/jarring flower, making pre-rolls, gramming shatter.
• Perform dispensary opening and closing tasks: Re-stocking, setting up/taking down products to meet state requirements, nightly product audits, cleaning and maintaining materials, equipment, and areas used for storing, weighing, and packaging products.
• Train staff in Federal, State Local industry regulations, inventory standards, computer systems, and company policies and procedures.

Supervisory Duties

• Provide ongoing training to employees in the CSA 1 and CSA 2 role.
• Provide Guidance to all levels of CSA’s and communicate any issues to leadership.

Secondary Duties

• Occasional maintenance, cleaning, and repair.
• Complete Bio track maintenance such as clearing zero shells and creating discounts.
• Processing shake and preparing it for sale.

Required Skills and Abilities

• Reliability and trustworthiness
• Organizational and communication skills
• Knowledgeable of cannabis products including strains
• Excellent customer service
• Knowledgeable regarding consumption methods
• Understanding of medical and recreational marijuana laws
• Handling customer queries efficiently
• Medical implications and impact on specific strains
• Identifying the different aromas of certain cannabis strains
• Strong work ethic and a team player
• High energy with a positive attitude
• Flawless cash handling skills

Essential Job Functions

• Ability to stand for long periods of time.
• The ability to read and understand written words.
• Basic computer literacy.
• An understanding of and ability to utilize basic math.
• The ability to clearly communicate.

Education and Experience

• High school diploma or equivalent.
• Experience working in the cannabis industry preferred.
• Must be 21 years old.
• Must possess and keep current a valid OLCC Marijuana Workers Permit.
• Must pass a criminal background check.

Physical Demands

• Ability to lift 50 lbs.
• Ability to sit or stand for periods of up to four hours at a time.
• Ability to bend, stoop or reach.
• Ability to utilize step stools.