KindHouse Driver Northern California

JOB SUMMARY:

This is a full-time, non-exempt position located in Northern California. The NorCal Kind House Driver is responsible for ensuring timely and accurate deliveries, supporting warehouse operations when necessary, managing inventory, and handling data management tasks. This role requires a reliable and punctual individual with strong communication skills and the ability to establish excellent working relationships.

JOB DUTIES

• Handles and processes customer payments efficiently.
• Completes invoices and documents all transactions accurately and promptly.
• Follows predetermined driving routes to deliver products and ensure timely and correct deliveries.
• Develops and maintains a working knowledge and understanding of our product line.
• Conduct daily vehicle inspections to ensure safety, compliance, and operational standards are met.
• Report any vehicle issues or maintenance needs promptly.
• Maintain cleanliness and organization of the delivery vehicle.
• Use route optimization software to plan the most efficient routes and adjust based on traffic conditions, delivery priorities, and other variables.
• Provide excellent customer service during deliveries, ensuring a positive customer experience.
• address and resolve customer concerns or issues during deliveries in a professional manner.
• Load and unload safely and efficiently to minimize damage and ensure accurate deliveries.
• Verify accuracy of delivery orders and maintain proper documentation.
• Work collaboratively with warehouse fulfillment team, customer service team, and accounting team to ensure seamless operations and efficient workflow.
• Participate in team meetings and contribute to process improvement discussions.
• Be prepared to handle emergency situations, such as vehicle breakdowns or accidents, in accordance with company protocols.
• Other duties assigned by the supervisor.

REQUIREMENTS

• 21 years of age with a valid California Drivers’ License and clean driving record.
• Previous delivery experience preferred, but not required.
• DOT regs/route experience a plus.
• Ability to use navigation systems, and solid computer skills, including Google Suite and Microsoft Office Suite, slack, Onfleet delivery management system.
• Excellent verbal and written communication skills.
• Punctual, with excellent time management skills.
• Able to lift, push, and pull up to 50 lbs.
• Ability to establish strong working relationships and deliver exceptional customer service is a must.

PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push, and pull items weighing up to 20 pounds.
• Stand and move throughout the office.
• Have consistent and reliable onsite attendance at the office.
• Proficient interpersonal relations and communicative skills in English.
• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
• Write routine reports and correspondence.
• Meet daily, weekly, monthly, quarterly, yearly, and other deadlines consistently.
• Work under pressure with changing, ambiguous priorities.
• Communicate effectively and promptly.
• High level of manual dexterity.
• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to work overtime occasionally at the last minute.
• Occasional travel may be required.

WORK ENVIRONMENT:

The job operates in a production environment, usually a cold space. Employees are frequently exposed to cold water, potentially slippery floors, cleaning chemicals, and loud machinery. Employees are expected to show up to work with good hygiene and proper attire. Production area employees are asked to wear the provided protective suit, as well as gloves, hair, and beard nets when necessary.

EXPECTED HOURS OF WORK:

The employee will be expected to work 40 hours weekly and must be available and onsite during the “core” work hours of 8:00am to 5:30pm, Monday through Friday with the ability to accommodate work hours depending on scheduled appointments and routes.(Employer may change an employee's work hours without giving prior notice or obtaining the employee's consent)