Player Services Representative / Cage Cashier

Job Description

Executes guest monetary transactions in an assigned window bank. Maintain an accurate balance count of company assets while providing excellent customer service. Greats guests in a friendly and positive manner. Able to do a variety of guest service tasks related to both cashiering and Boyd Reward Club tasks. Responsible for assisting guests with cash/credit transactions, player accounts, point redemptions, promotion and event details to ensure a positive gaming experience. Protect the player database accurately inputting all required fields required

Maintain accurate handling of guest and company funds by processing all transactions and documentation in accordance with gaming regulations, company policies and procedures.

Exchange gaming chips and tickets, cash checks, and process markers and fills.

Maintain bank balance and safeguard casino cage assets during assigned shift.

Assist customers with filling out credit applications and maintain all customer credit files.

Issue window markers and safety deposit boxes to guests.

Enter markers, fill and credit slips into computer.

Assist guests with inquiries and advise on current promotions.

Maintain professional appearance.

Keep workstation fully stocked and organized.

Performance of duties requires standing for majority of shift.

Creates new Boyd Rewards accounts for guests, prints Boyd Reward Cards when requested, answers Boyd Reward questions about the Boyd Rewards Club and promotions

Works with Casino Hosts to assist guests in getting complimentaries issued by Assistant Cage Supervisor, Cage Supervisor or Cage Manager.

Other duties as assigned by management.