What are the responsibilities and job description for the Box Office Agent position at Cannery Hall?
The box office agent position functions under the supervision of and in coordination with the Box Office Manager. This position is required to provide outstanding guest service and generate revenue through ticket sales via phone and other forms of communication as well as in-person and at events as scheduled.
PRIMARY DUTIES AND RESPONSIBILITIES
- Provide all guests with a positive first impression of Cannery Hall by offering superior, individualized guest service.
- Accurately operates computer ticketing system to sell tickets in-person or over the phone to individuals or groups interested in purchasing tickets for Cannery Hall events.
- Maintains a basic knowledge of all types of tickets sold. Stays up to date on upcoming shows or events to answer guest questions.
- Problem solves by effectively communicating to guests to locate and deliver will-call / guest list tickets.
- Verify identity of guests when they arrive at the box office to pick up tickets.
- Maintains guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and assisting guests with directions or other venue information.
- Operates POS system accurately and efficiently; ensuring all tickets are rung in and properly accounted for.
- Practices proper cash handling procedures through payment collection in POS system, properly organizing money, counting change correctly and following appropriate checkout procedures.
- Completes all opening, running and closing duties as assigned.
- Adheres to all company policies and procedures as established in the Employee Policy Manual.
The above-listed duties are not all inclusive. This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.
QUALIFICATION REQUIREMENTS :
Experience Required :
Skills and Knowledge Required
Physical Requirements :
Management reserves the right to revise this job description at any time. Additionally, this job description is not a contract for employment.
Cannery Hall is committed to equal opportunity in the workplace. In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the state laws of Tennessee.
