What are the responsibilities and job description for the Service Desk Analyst Intern position at CannonDesign?
If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.
ABOUT THE ROLE
You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education and business organizations.
HERE'S WHAT YOU'LL DO
- Monitor Helpdesk : receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
- Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
- Prepare, set up, and coordinate employee equipment.
- Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades / replacements.
- Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
- Adapt / modify existing hardware and software to meet specific needs.
- Maintain peripherals (i.e. printers).
- Travel may be required.
- May perform other duties as required.
HERE'S WHAT YOU'LL NEED
The pay range for this position to be filled in the Denver, CO office is $23.50 to $28.50 hourly. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at https : / / www.cannondesign.com / careers / benefits. Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
ABOUT OUR FIRM
CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don't just dream up solutions - we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It's more than a philosophy - it's who we are, and it drives us to make a meaningful, lasting difference every day.
ABOUT WORKING HERE
Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.
CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm's policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. It is also CannonDesign's policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.
Salary : $24 - $29
