What are the responsibilities and job description for the Service Sr. Analyst- Data Analytics position at Canon Solutions America?
About the Role
Provides analytical support to / for the various levels of service management. Provides management with supportive documentation to ensure future growth and market competitiveness by focusing on customer machine performance reporting (both external and internal), and divisional financial analysis. Liaison between headquarter and the regional field sites to address issues and ensure clear communication to analyze and validate reports, enhancements and interfaces according to management’s plans.
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Your Impact
- Possesses extensive knowledge and experience in writing design specifications with testing and delivery of application customizations, data conversions, interfaces and reports for Service Contracts, Field Service & Installed Base Oracle ERP / CRM Modules.
- Assesses information extracted from Oracle to compile necessary documentation for management evaluation of new service marketing promotions, product and technician performance measurement, and improved data integrity procedures.
- Resolves inconsistencies, and transforms high-level information into detailed comprehensive customer reports for all assigned accounts.
- Designs and / or maintains a consolidated Service Reporting consisting of available Service Portal information for both customer and internal service management requirements.
- Identifies best practices and business improvement opportunities through the reporting and analysis of “normalized” KPI.
- Creates Ad-Hoc reports using Oracle SQL and various databases to produce a finished result, as requested.
- Collaborates with the development team to constantly improve the performance of the Service related enhancements.
- Understands technical solutions delivered with deep knowledge in SQL / PLSQL programming languages.
- Adapts quickly to the fast-paced work environment.
- Possesses strong experience working with business users during requirements gathering to identify project scope, performs in-depth testing and implements solutions at different phases of the project.
- Demonstrates ability to think design out of the box and propose new ideas to management to constantly improve performance.
About You : The Skills & Expertise You Bring
In accordance with applicable law, we are providing the anticipated annual rate for this role : $76,150 to $114,040 annually.
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE : CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
Posting Tags
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Salary : $76,150 - $114,040
