What are the responsibilities and job description for the Client Relationship Specialist position at Canon U.S.A., Inc.?
Client Relationship Specialist
Location
US-CA | US-AZ | US-CO | US-CT | US-FL | US-GA | US-TX | US-OR | US-NV | US-WA | US-MN | ...
Company
Canon U.S.A., Inc.
| Requisition ID | 32704 | Category | Sales/Business Development | Position Type | Full-Time |
Ensures that the assigned strategic customer account experiences maximum value from the company's products and services, driving long-term relationships, customer satisfaction, and retention. In addition to client relationship management, this role also involves providing proposals for new equipment and sales order processing tasks to support the sales team, project management, product delivery coordination, and support of customer moves, adds, and changes.
Key player in managing the overall client experience, from onboarding to post-sales support, while facilitating smooth internal processes to support sales initiatives.
Key player in managing the overall client experience, from onboarding to post-sales support, while facilitating smooth internal processes to support sales initiatives.
'- Develops and maintains strong, long-term relationships with client contacts to customer satisfaction, retention, and continued success with the company's products and services.
- Proactively addresses client issues, coordinating with internal teams (e.g., product, support, technical, billing) to deliver timely and effective solutions.
- Regularly communicates with client contacts to assess satisfaction, offer recommendations, and ensure they are utilizing the full potential of the company's products/services.
- Collaborates with internal teams (e.g., Order Management, Procurement, Distribution and Logistics, etc.) to ensure smooth product/service delivery.
- Acts as the primary point of contact for project updates, managing client expectations, and ensuring transparency throughout the project lifecycle.
- Establishes a working familiarity with equipment capabilities. Keeps abreast of technical knowledge of hardware and software through consultation, class instruction, self-training and exchange of information.
Sales Support:
- Assists with processing client orders, generating customer quotes/proposals, and ensuring timely invoicing. Coordinates with billing/credit and collections to address any discrepancies.
- Ensures accurate and up-to-date records in the Customer Relationship Management (CRM) system, including client contacts, engagement history, sales activities, and contract details.
- Tracks and reports key sales metrics related to the account, including upsell and cross-sell opportunities, contract renewals, and sales progress.
- Collaborates with sales teams to contribute insights into the sales pipeline, providing data on client engagement, contract renewals, and expansion opportunities to help with sales forecasting.
- Proactively addresses client issues, coordinating with internal teams (e.g., product, support, technical, billing) to deliver timely and effective solutions.
- Regularly communicates with client contacts to assess satisfaction, offer recommendations, and ensure they are utilizing the full potential of the company's products/services.
- Collaborates with internal teams (e.g., Order Management, Procurement, Distribution and Logistics, etc.) to ensure smooth product/service delivery.
- Acts as the primary point of contact for project updates, managing client expectations, and ensuring transparency throughout the project lifecycle.
- Establishes a working familiarity with equipment capabilities. Keeps abreast of technical knowledge of hardware and software through consultation, class instruction, self-training and exchange of information.
Sales Support:
- Assists with processing client orders, generating customer quotes/proposals, and ensuring timely invoicing. Coordinates with billing/credit and collections to address any discrepancies.
- Ensures accurate and up-to-date records in the Customer Relationship Management (CRM) system, including client contacts, engagement history, sales activities, and contract details.
- Tracks and reports key sales metrics related to the account, including upsell and cross-sell opportunities, contract renewals, and sales progress.
- Collaborates with sales teams to contribute insights into the sales pipeline, providing data on client engagement, contract renewals, and expansion opportunities to help with sales forecasting.
Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Excellent verbal and written communication skills are essential for managing client relationships, addressing inquiries, and delivering a high level of service to both internal and external stakeholders.
- Experience with workforce management systems or Oracle platforms is a plus. Familiarity with these tools will assist in streamlining operations, tracking project progress, and managing customer data efficiently.
- Required to take all necessary steps to obtain any security and/or other clearances required by customers to access their premises. This may involve background checks, specialized training, or other customer-specific requirements.
- May require up to 15% travel, primarily to client sites (valid driver's license and an acceptable driving record are necessary). Travel will involve both local and regional travel, depending on client needs and project requirements.
In accordance with applicable law, we are providing the anticipated base salary for this role:$68,640 - $81,550 annually.
- Excellent verbal and written communication skills are essential for managing client relationships, addressing inquiries, and delivering a high level of service to both internal and external stakeholders.
- Experience with workforce management systems or Oracle platforms is a plus. Familiarity with these tools will assist in streamlining operations, tracking project progress, and managing customer data efficiently.
- Required to take all necessary steps to obtain any security and/or other clearances required by customers to access their premises. This may involve background checks, specialized training, or other customer-specific requirements.
- May require up to 15% travel, primarily to client sites (valid driver's license and an acceptable driving record are necessary). Travel will involve both local and regional travel, depending on client needs and project requirements.
In accordance with applicable law, we are providing the anticipated base salary for this role:$68,640 - $81,550 annually.
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else
*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else
*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
#CUSA
#PM20 #LI-FL1
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We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
Salary : $68,640 - $81,550
