What are the responsibilities and job description for the Credit Representative I position at Canon U.S.A., Inc.?
About the Role
Canon USA in Burlington, NJ is currently seeking a Credit Representative I (Representative, Credit I). The Credit Representative I will be responsible for the timely collection of all items (Rental, Tax, Maintenance, service, supplies etc.) as billed to the customer by Canon U.S.A. Inc as outlined in the underlying Agreements, SOW'sSOW's, AddendumsAddendums, etc. Promote Canon Brand through the use of applicable techniques aimed at balancing collection and customer service efforts. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.Your Impact
- Timely follow up of all past due items (Equipment, Supplies, Service, Rental, Tax, Usage, Base Fees etc.) - Demonstrates a positive attitude, quality work ethics, works well with others, and respectful of other associates at all times - Work in a fast paced, team environment with high call volume, keeping good composure even during disputes - Ensures the timely and proper application of cash and credits to customer accounts - Use Oracle & S21 Financials, including but not limited to (Advanced Collections, Order Management, Field Service, Contract, Customer Care, Install base), including credit/rebill resolution and payment application methodology and other critical areas required to successfully manage the portfolio and bring timely resolution to open activities - Provides Risk Management through the timely escalation of defaulted invoices to management for direction and remediation solutions - Obtains and understands root causes of issues and works with internal and external partners (CFS, Dealers) to bring timely resolution to most routine - Works with every facet of the CSA organization (Contracts, Sales, Service, Supplies, Customer Service & Management) to find resolution to most customer issues - Uses excel for day to day operations such as creating statements, sorting and basic calculations - Uses time management skills to prioritize tasks to meet deadlines and achieve goals - Run and manage own reports - Work closely with internal and external customers to complete resolution by using strategic thinking - Typically reports to a Supervisor or Manager - Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job roleAbout You: The Skills & Expertise You Bring
- Typically requires general education and/or vocational training but little to no experience - This position requires a high school degree or equivalent - At least one year in a Credit and/or Accounts receivable department or equivalent experience preferred - A bachelor's degree in a related field will be accepted in lieu of experience - Must be comfortable working with figures and must use tact dealing with customers - Effective P.C. skills necessary, including knowledge of spreadsheet, word processing and communications software through Windows platforms - Strong Interpersonal skills, and ability to work under pressure are needed We are providing the anticipated salary range for this role: $19.04 - $24.18 hourly.Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.Who We Are
Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.What We Offer
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.And Even More Perks!
-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSAWorkstyle Description
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.Posting Tags
#PM19 #LI-AV1 #LI-HYBRID #ID22Salary : $19 - $24
