Client Service Manager

About the Role

Responsible for all activities for a specifically assigned large customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site staff, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationships with the Administrators. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.

Your Impact

Production and Workflow

Monitors and ensures compliance with established workflow processes and procedures.

Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.

Manages efficient and economical utilization of equipment, materials and labor. Supervision and Employee Relations

Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.

Determines developmental goals and conduct periodic performance reviews with direct reports; monitor performance reviews of indirect reports.

Client Relationship Management

Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.

Resolves complaints escalated by the customer or other end users in a timely manner.

People Management and Development

Ensures effective performance management with direct reports and oversee the overall process.

Ensures effective two-way communication with direct reports and within area of responsibility.

Equipment Knowledge and Care

Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.

Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.

Administration and Reporting

Maintains targeted levels of profitability.

Manages and control inventory and assets.

Results Expected

• Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.

About You : The Skills & Expertise You Bring

Please note : this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated annual rate for this role : $64,350 to 84,850 / year

Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.

Workforce and Oracle experience a plus.

May require up to 15% travel (valid driver's license and acceptable driving record necessary).

Must be able to lift up to 50lbs.

Strong customer service and communication skills are required.

Required to take all necessary steps to obtain security and / or other clearances required by customers to enter the customers' premises.

Company Overview

About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor / subcontractor.

All applicants must reside in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ ( ) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us ( ) .

CUSA

Posting Tags

PM20 #LI-JZ1 #LI-ONSITE

Location US-NY-New York

Company Canon U.S.A., Inc.

Requisition ID 32816 Category Field Service Position Type Full-Time

Canon is proud to be an equal opportunity / affirmative action employer. Minority / Female / Individuals with Disabilities / Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.

Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.

Salary : $64,350 - $84,850