What are the responsibilities and job description for the Customer Service Specialist position at Canon USA & Affiliates?
OverviewService Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.ResponsibilitiesResponsibilities depend on assigned level (I, II) and business needsResponsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and / or escalate issues and provide feedback to the customer when issues are resolvedEscalates call in accordance with department proceduresWorks with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolvedAssists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutionsMust be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilitiesRequires specialized expertise in the CHOP processes, methods, and skills related to inventory managementOther duties as assignedQualificationsHigh School diplomaExperience working in materials distribution or logistics required. Experience working in healthcare desiredMinimum 2 – 5 years’ experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logisticsRequires specialized expertise in Materials Distribution and / or Logistics processes, methods, and skills related to inventory management and communicationGood interpersonal skills, verbal and written communications skills are required for the successful management of this functionDemonstrates good ability to prioritize work, strong organizational skills and initiative to improve processesWhat We Offer : Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from within.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!Job Locations US-PA-PhiladelphiaPosted Date 2 days ago (1 / 2 / 2025 11 : 53 AM)Requisition ID 2025-19053 # of Openings 1 Category (Portal Searching) Administrative / Clerical Position Type (Portal Searching) Regular Full-TimeCanon is proud to be an equal opportunity / affirmative action employer. Minority / Female / Individuals with Disabilities / Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.
