What are the responsibilities and job description for the Office Service Representative II position at Canon USA & Affiliates?

Overview

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail / packages. Responsibilities may also include copy center activities, reception, hospitality and / or other duties as assigned.

Responsibilities

CUSTOMER SERVICE

Insures total customer satisfaction through understanding of customer expectations, proactive problem identification / resolution, and maximizing opportunities to build relationships

MAIL / PACKAGES / POUCHES

Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail / packages in accordance with postal regulations

Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)

Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames

Log outgoing and incoming items as required and review for accuracy / completeness

SUPPLIES / COPYING / FAXING / ADMINISTRATION

Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)

Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc

Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs

May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings

Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary

Prepare monthly production and volume reports in order to measure productivity and prepare billing charges

Performs other administrative duties from inserting, copying and photocopying to faxing as needed

May possibly perform any of the following functions at the direction of the Site Manager :

Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee

Provide reception work such as answering telephones, taking messages and greeting visitors

Move boxes, supplies or furniture; replace light bulbs

Document scanning

Prepare outgoing items for shipping

Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site

Additional duties as assigned

Qualifications

High school Diploma or equivalent

2-5 years’ experience working in a mailroom or professional office environment

Knowledge of metering, weighting, logging and other shipping procedures

Proficiency in computer skills preferred

Ability to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)

Excellent customer service, professional attitude and appearance are a must

Ability to work overtime & meet deadlines

PHYSICAL DEMANDS

Requires regular twisting / turning / squatting / bending / reaching / lifting and prolonged periods of sitting, standing or walking.

May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs

May occasionally lift up to 50 lbs

Frequent use of hand and foot controls

May occasionally need to climb stairs

What We Offer :

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

Job Locations US-CA-IRVINE

Posted Date 4 days ago (1 / 15 / 2025 1 : 51 PM)

Requisition ID 2025-19109 # of Openings 1 Category (Portal Searching) Customer Service / Support Position Type (Portal Searching) Regular Full-Time Minimum Salary USD $17.34 / Hr. Maximum Salary USD $17.34 / Hr. Fixed Salary USD $17.34 / Hr.

Canon is proud to be an equal opportunity / affirmative action employer. Minority / Female / Individuals with Disabilities / Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.

Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.

Salary : $17

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